Registered Education Savings Plans (RESPs) 2013
RC4092(E) Rev. 13
If you are blind or partially sighted, you can get our publications in braille, large print, etext, or on MP3 by going to About multiple formats or by calling 1-800-959-2221. You can also get our publications and your personalized correspondence in these formats by calling 1-800-959-8281.
Table of contents
- What is a Registered Education Savings Plan?
- Specified plan
- Canada education savings grant
- Canada learning bond
- Who can be a subscriber?
- Who can become a beneficiary?
- RESP contributions
- RESP contribution limits
- Tax on RESP excess contributions
- Payments from an RESP
- Refund of contributions to the subscriber or the beneficiary
- Educational assistance payments
- Accumulated income payments
- Special rules
- Transferring RESP property to another RESP
- Transferring RESP property on a tax-deferred (rollover) basis to an RDSP
- For more information
What is a Registered Education Savings Plan?
A registered education savings plan (RESP) is a contract between an individual (the subscriber) and a person or organization (the promoter).
Under the contract, the subscriber names one or more beneficiaries (the future student(s)) and agrees to make contributions for them, and the promoter agrees to pay educational assistance payments (EAPs) to the beneficiaries.
Family plans are the only RESP that allow subscribers to name more than one beneficiary. Each beneficiary must be connected by blood relationship or adoption to each living subscriber or have been so tied to a deceased original subscriber.
The Canada Revenue Agency registers the education savings plan contract as an RESP, and lifetime limits are set by the Income Tax Act on the amount that can be contributed for each beneficiary (see RESP contribution limits). Unless the RESP is a specified plan, the RESP must provide that no contributions (except transfers from another RESP) may be made to the plan at any time after the end of the year that includes the 31st anniversary of the opening of the plan. Furthermore the plan has to be completed by the end of the year that includes the 35th anniversary of the opening of the plan.
The subscriber (or a person acting for the subscriber) generally makes contributions to the RESP. Subscribers cannot deduct their contributions from their income on their income tax and benefit return.
The promoter usually pays the contributions, and the income earned on those contributions, to the beneficiaries. The income earned is paid as educational assistance payments (EAPs).
If the contributions are not paid out to the beneficiary, the promoter usually pays them to the subscriber at the end of the contract. Subscribers do not have to include the contributions in their income when they get them back.
Beneficiaries generally receive the contributions and the EAPs from the promoter. They have to include the EAPs in their income for the year in which they receive them. However, they do not have to include the contributions they receive in their income.
A specified plan is essentially a single beneficiary RESP (non-family plan) under which the beneficiary is entitled to the disability tax credit for the beneficiary's tax year that includes the 31st anniversary of the plan. Furthermore, a specified plan cannot permit another individual to be designated as a beneficiary under the RESP at any time after the end of the year that includes the 35th anniversary of the plan.
In addition, no contributions (except transfers from another RESP) may be made to the plan at any time after the end of the year that includes the 35th anniversary of the plan, and the plan must be completed by the end of the year that includes the 40th anniversary of the plan.
For an overview of how an RESP generally works, go to How an RESP works.
Canada education savings grant
Employment and Social Development Canada (ESDC) provides an incentive for parents, family and friends to save for a child's post-secondary education by paying a grant based on the amount contributed to an RESP for the child. The Canada education savings grant (CESG) money will be deposited directly into the child's RESP.
No matter what your family income is, ESDC pays a basic CESG of 20% of annual contributions you make to all eligible RESPs for a qualifying beneficiary to a maximum CESG of $500 in respect of each beneficiary ($1,000 in CESG if there is unused grant room from a previous year), and a lifetime limit of $7,200.
ESDC will also pay an additional CESG amount for each qualifying beneficiary. The additional amount is based on your net family income and can change over time as your net family income changes.
For 2013, the additional CESG rate on the first $500 contributed to an RESP for a beneficiary who is a child under 18 years of age is:
- 40% (extra 20% on the first $500), if the child's family has qualifying net income for the year of $43,561 or less; or
- 30% (extra 10% on the first $500), if the child's family has qualifying net income for the year that is more than $43,561 but is less than $87,123.
The following chart gives you a brief overview of how the CESG is calculated depending on your family net income:
|Family net income for 2013||Family net income up to $43,561||Family net income between $43,561 and $87,123||Family net income of more than $87,123|
|CESG on the first $500 of annual RESP contribution||40% = $200||30% = $150||20% = $100|
|CESG on $501 to $2,500 of annual RESP contribution||20% = $400||20% = $400||20% = $400|
|Maximum yearly CESG depending on income and contributions||$600||$550||$500|
|Lifetime maximum CESG for which you may qualify||$7,200||$7,200||$7,200|
Every child under age 18 who is a Canadian resident will accumulate $400 (for 1998 to 2006) and $500 (from 2007 and subsequent) of CESG contribution room. Unused CESG contribution room is carried forward and used when RESP contributions are made in future years provided that the specific contribution requirements for beneficiaries who attain 16 or 17 years of age are met.
The qualifying net income of the child's family for a year will generally be the same as the income used to determine eligibility for the Canada child tax benefit (CCTB).
Beneficiaries qualify for a grant on the contributions made on their behalf up to the end of the calendar year in which they turn 17 years of age.
However, since the CESG has been designed to encourage long term savings for post-secondary education, there are specific contribution requirements for beneficiaries who attain 16 or 17 years of age. RESPs for beneficiaries 16 and 17 years of age can only receive CESG if at least one of the following two conditions is met:
- a minimum of $2,000 of contributions has been made to, and not withdrawn from, RESPs in respect of the beneficiary before the year in which the beneficiary attains 16 years of age; or
- an annual minimum of $100 contributed to, and not withdrawn from, RESPs in respect of the beneficiary in any four years before the year in which the beneficiary attains 16 years of age.
This means that you must start to save in RESPs for your child before the end of the calendar year in which the beneficiary attains 15 years of age in order to be eligible for the CESG.
The CESG and accumulated earnings will be part of the EAPs paid out of the RESP to the beneficiary.
If the beneficiary does not pursue post-secondary education, the CESG is returned to the government.
Canada learning bond
ESDC provides an additional incentive of up to $2,000 to help modest-income families start saving early for their child's education after high school (post-secondary education). The Canada learning bond (CLB) money will be deposited directly into the child's RESP.
For families entitled to the national child benefit supplement (NCBS) for their child, the CLB will provide an initial $500 to children born on or after January 1, 2004. To help cover the cost of opening an RESP for the child, ESDC will pay an extra $25 with the first $500 bond. Thereafter, the CLB will also pay an additional $100 annually for up to 15 years for each year the family is entitled to the NCBS for the child.
The NCBS is included in the Canada Child Tax Benefit (CCTB).
Children who are in care of a public primary caregiver of whom receive a special allowance under the Children's Special Allowance Act, are also entitled to the Canada learning bond.
If the beneficiary does not pursue post-secondary education, the CLB is returned to the government.
For more information on the CLB, call 1-800-O-CANADA (1-800-622-6232).
Alberta Centennial Education Savings Plan
The Alberta Centennial Education Savings (ACES) program will contribute $500 into the RESP of every child born to Alberta residents in 2005 or later. As well, grants of $100 are available to children of Alberta residents when they turn 8, 11 and 14 in 2005 or later, provided that the children are attending school and that a minimum of $100 is deposited in the children’s RESP in the 12 months preceding each of the subsequent $100 grant application.
Quebec education savings incentive
The Quebec education savings incentive (QESI) is a tax measure that encourages Quebec families to start saving early for the education of their children and grandchildren.
The incentive, which came into effect on February 21, 2007, consists of a refundable tax credit that is paid directly into a registered education savings plan (RESP) opened with a financial institution or with another RESP provider that offers the QESI.
For the credit to be paid to your account, the trustee designated by your RESP provider must apply for it with Revenu Quebec.
If you wish to open an RESP, you may contact an RESP provider that offers the QESI, such as:
- a financial institution;
- a group plan dealer; or
- a financial service provider.
For more information, go to Revenu Quebec or call Service Quebec at 1-877-644-4545.
Saskatchewan Advantage Grant for Education Savings Program
The Saskatchewan Advantage Grant for Education Savings (SAGES) will help Saskatchewan families save for their children’s post-secondary education.
The Government of Saskatchewan will provide a grant of 10% on contributions made since January 1, 2013 into an RESP to a maximum of $250 per child per year.
In order to receive SAGES, a child must be a resident of Saskatchewan when the RESP contribution is made, named as a beneficiary of an RESP with an RESP provider, and the contribution are made on or before December 31 of the year the child turns 17.
For more information, go to Government of Saskatchewan or call ESDC, the administrator of SAGES, at 1-888-276-3624.
Who can be a subscriber?
Except for family plans, generally, there are no restrictions on who can be the original subscriber under an RESP:
- You and your spouse or common-law partner, as defined in our guides, can be joint original subscribers under an RESP.
- A public primary caregiver of a beneficiary under an RESP may also be an original subscriber. A public primary caregiver is one who receives a special allowance under the Children's Special Allowances Actand may be:
- the department, agency or institution that cares for the beneficiary; or
- the public trustee or public curator of the province in which the beneficiary resides.
If you are not the original subscriber, you can become a subscriber only if one of the following situations applies:
- you are a spouse or common-law partner, or ex-spouse or former common-law partner, of a subscriber and you get the subscriber's rights under the RESP as a result of a court order or written agreement for dividing property after a breakdown of the relationship;
- you are another individual or another public primary caregiver who has, under a written agreement, acquired a public primary caregiver's rights as a subscriber under the RESP;
- you acquired the subscriber's rights under the RESP, or you continue to make contributions into the RESP for the beneficiary, after the death of a subscriber under the RESP; or
- you are the deceased subscriber's estate that acquired the subscriber's rights under the RESP, or that continues to make contributions into the RESP for the beneficiary, after the death of a subscriber under the RESP.
All subscribers under an RESP have to give their SIN to the promoter before we can register the RESP.
Who can become a beneficiary?
You can designate an individual as a beneficiary under the RESP only if:
- the individual's SIN is given to the promoter before the designation is made; and
- the individual is a resident of Canada when the designation is made.
An education savings plan may permit a non-resident individual who does not have a SIN to be designated as a beneficiary under the plan provided that the designation is being made in conjunction with a transfer of property into the plan from another RESP that was entered into before 1999 and under which the individual was a beneficiary immediately before the transfer.
A beneficiary under a family plan entered into after 1998, must be less than 21 years of age at the time he or she is named as a beneficiary. When one family plan is transferred to another, a beneficiary who is 21 years of age or older can still be named a beneficiary to the new RESP.
You will be able to make contributions for a beneficiary only if:
- the beneficiary's SIN is given to the promoter before the contribution is made and the beneficiary is a resident of Canada; or
- the contribution is made by way of a transfer from another RESP under which the individual was a beneficiary immediately before the transfer.
If the plan was entered into before 1999, the beneficiary's SIN will not be required. However, such contributions will continue to be ineligible for the Canada education savings grant (CESG).
Generally, you can contribute to family plans for beneficiaries who are under 31 years of age at the time of the contribution. However, transfers can be made from another family plan even if one or more of the beneficiaries are 31 years of age or older at the time of the transfer.
RESP contracts can take advantage of the new age limit as long as the specimen plan under which the contract is held is amended. The amendment must be applicable for 2008 and subsequent taxation years.
RESP contributions cannot be deducted from your income on your income tax and benefit return. In addition, you cannot deduct the interest you paid on money you borrowed to contribute to an RESP.
RESP contribution limits
For 2007 and later years, there is no annual limit for contributions to RESPs and the lifetime limit on the amounts that can be contributed to all RESPs for a beneficiary is $50,000.
Payments made to an RESP under the Canada Education Savings Act or under a designated provincial program are not included when determining if the lifetime limit has been exceeded.
Tax on RESP excess contributions
An excess contribution occurs at the end of a month when the total of all contributions made by all subscribers to all RESPs for a beneficiary is more than the lifetime limit for that beneficiary. We do not include payments made to an RESP under the Canada Education Savings Act or any designated provincial program when determining whether a beneficiary has an excess contribution.
Each subscriber for that beneficiary is liable to pay a 1% per-month tax on his or her share of the excess contribution that is not withdrawn by the end of the month. The tax is payable within 90 days after the end of the year in which there is an excess contribution. An excess contribution exists until it is withdrawn.
You have to inform us of your share of the excess contribution to all RESPs for a beneficiary. To calculate the amount of tax you have to pay on your share of the excess contribution for a year, complete Form T1E-OVP, Individual Tax Return for RESP excess contribution for ______.
You can get this form on our Web site by going to Forms and publications.
There are limits on the amounts that can be contributed to RESPs for a beneficiary.
For each beneficiary, the annual limit for contributions to all RESPs:
- for 1996 is $2,000;
- for 1997 to 2006 is $4,000; and
- for 2007 and subsequent years, there is no limit.
For each beneficiary, the lifetime limit for contributions to all RESPs:
- for 1996 to 2006 is $42,000; and
- for 2007 and subsequent years, is $50,000.
Payments made to an RESP under the Canada Education Savings Act or any designated provincial programs are not included when determining if the annual or lifetime limits have been exceeded.
You can reduce the amount subject to tax by withdrawing the excess contributions. However, in determining whether the lifetime limit has been exceeded, we include the withdrawn amounts as contributions for the beneficiary even though they have been withdrawn.
For more information, go to Example - Tax on RESP excess contributions.
Payments from an RESP
The promoter can make the following types of payments:
- refund of contributions to the subscriber or to the beneficiary;
- educational assistance payments (EAPs);
- after 1997, accumulated income payments (AIPs);
- payment to a designated educational institution in Canada (for more information, see Information Circular IC93-3R1, Registered Education Savings Plans);
- repayment of amounts under the Canada Education Savings Act or under a designated provincial program; and
- payment to a trust to accommodate transfers of property between RESPs.
Refund of contributions to the subscriber or the beneficiary
Subject to the terms and conditions of the RESP, the promoter can return your contributions to you tax-free when the contract ends or at any time before. Promoters do not issue a T4A slip, Statement of Pension, Retirement, Annuity and Other Income, to report these payments. Do not include these payments as income on your income tax and benefit return.
The promoter can also pay the contributions tax-free to the beneficiary. This is in addition to any taxable educational assistance payments. Refer to the next section for more details.
Educational assistance payments
An educational assistance payment (EAP) is the amount paid to a beneficiary (a student) from an RESP to help finance the cost of post-secondary education. An EAP consists of the Canada education savings grant, the Canada learning bond, amounts paid under a designated provincial program and the earnings on the money saved in the RESP. The promoter reports EAPs in box 042 on a T4A slip and sends a copy to the student. The student includes the EAPs as income on his or her income tax and benefit return for the year the student receives them.
A beneficiary must be a resident of Canada in order to receive the CESG or CLB as part of the EAP. Contact the appropriate provincial authorities to determine residency requirements for the eligibility conditions for provincial grants and incentives.
The promoter can only pay EAPs to or for a student if one of the following situations applies:
- the student is enrolled in a qualifying educational program. This includes students attending a post-secondary educational institution and those enrolled in distance education courses, such as correspondence courses, provided by such institutions; or
- the student has attained the age of 16 years and is enrolled in a specified educational program.
A beneficiary is entitled to receive EAPs for up to six months after ceasing enrolment, provided that the payments would have qualified as EAPs if the payments had been made immediately before the student's enrolment ceased.
A qualifying educational program is an educational program at post-secondary school level, that lasts at least three consecutive weeks, and that requires a student to spend no less than 10 hours per week on courses or work in the program.
A specified educational program is a program at post-secondary school level that lasts at least three consecutive weeks, and that requires a student to spend not less than 12 hours per-month on courses in the program.
A post-secondary educational institution includes:
- a university, college, or other designated educational institution in Canada;
- an educational institution in Canada certified by ESDC as offering non-credit courses that develop or improve skills in an occupation; and
- a university, college, or a university outside Canada that has courses at the post-secondary school level at which the beneficiary was enrolled on a full-time basis in a course of not less than three consecutive weeks.
Limit on EAPs
For RESPs entered into after 1998, the maximum amount of EAPs that can be made to a student as soon as he or she qualifies to receive them is:
- for studies in a qualifying educational program - $5,000, for the first 13 consecutive weeks in such a program. After the student has completed the 13 consecutive weeks, there is no limit on the amount of EAPs that can be paid if the student continues to qualify to receive them. If there is a 12-month period in which the student is not enrolled in a qualifying educational program for 13 consecutive weeks, the $5,000 maximum applies again; or
- for studies in a specified educational program - $2,500, for the 13-week period whether or not the student is enrolled in such a program throughout that 13-week period.
Subject to the terms and conditions of the RESP, the promoter can supplement the $5,000 or $2,500 EAP by paying a portion of the contributions tax-free to the beneficiary.
ESDC may, on a case-by-case basis, approve an EAP amount of more than the above limit if the cost of tuition plus related expenses for a particular program is substantially higher than the average. For more information on how to request approval of an EAP of more than $5,000 or $2,500, promoters should call the Canada education savings program at 1-888-276-3624.
Accumulated income payments
Accumulated income payments (AIPs) are amounts, usually paid to the subscriber, of the income earned from an RESP. An AIP does not include:
- the payment of EAPs;
- payments to a designated educational institution in Canada;
- the refund of contributions to the subscriber or to the beneficiary;
- transfers to another RESP; or
- repayments under the Canada Education Savings Act or under a designated provincial program.
AIPs cannot be made as a single joint payment to separate subscribers.
An RESP may allow for AIPs when the following conditions are met:
- the payment is made to, or for, a subscriber under the RESP who is resident in Canada;
- the payment is made to, or for, only one subscriber of the RESP.
When more than one individual is entitled to receive AIPs from the plan, the payments must be made separately to each person. No joint payments are allowed.
Also, any one of the following three conditions must apply:
- the payment is made after the year that includes the 9th anniversary of the RESP and each individual (other than a deceased individual) who is or was a beneficiary has reached 21 years of age and is not currently eligible to receive an EAP (see Note);
- the payment is made after the year that includes the 35th anniversary of the RESP, unless the RESP is a specified plan in which case the payment is made after the year that includes the 40th anniversary of the RESP (see Note); or
- all the beneficiaries under the RESP are deceased when the payment is made.
We may waive the first two conditions if it is reasonable to expect that a beneficiary under the RESP will not be able to pursue post-secondary education because he or she suffers from a severe and prolonged mental impairment. Such requests have to be made by the RESP promoter in writing to the following address:
Registered Plans Directorate
Canada Revenue Agency
Ottawa ON K1A 0L5
An RESP must be terminated by the end of February of the year after the year in which the first AIP is paid.
How AIPs are taxed
Promoters report AIPs in box 040 of a T4A slip, Statement of Pension, Retirement, Annuity and Other Income, and send a copy to the recipient of the AIP. The recipient has to include the AIP as income on his income tax and benefit return for the year he receives it. An AIP is subject to two different taxes: the regular income tax and an additional tax of 20% (12% for residents of Quebec).
Regular tax - This is the tax you calculate when you complete your return. It is based on your total taxable income.
Additional tax - You calculate this tax separately, using Form T1172, Additional Tax on Accumulated Income Payments from RESPs. Include a completed copy of Form T1172 with your income tax and benefit return for the year you receive the AIP. You have to pay the additional tax by the balance due date for your regular tax, usually April 30 of the year that follows the year in which you received the AIP.
Reducing the amount of AIPs subject to tax - You can reduce the amount of AIPs subject to tax if you are the original subscriber or, where there is no other subscriber, the spouse or common-law partner of a deceased original subscriber and you meet both of the following conditions:
- you contribute an amount not more than the amount of the AIPs (to a lifetime maximum of $50,000 worth of AIPs) to your registered retirement savings plan (RRSP), or your spouse's or common-law partner's RRSP, in the year the AIPs are received or in the first 60 days of the following year; and
- your RRSP deduction limit allows you to deduct the amount contributed to your or your spouse's or common-law partner's RRSP on line 208 of your income tax and benefit return. Claim the deduction for the year in which any payments are made.
You cannot reduce the AIPs subject to tax if you became a subscriber because of the death of the original subscriber.
By claiming an RRSP deduction, you reduce your taxable income, which reduces your regular tax. The RRSP deduction also reduces the amount of additional tax payable by reducing the amount of AIPs subject to tax (see Form T1172). If the amount of the RRSP deduction equals the amount of the AIPs, the taxes on the AIPs are zero.
Promoters usually have to withhold regular and additional taxes on AIPs. However, they do not have to withhold tax if both of the following apply:
- the AIPs are transferred directly to your or your spouse's or common-law partner's RRSP; and
- your RRSP deduction limit allows you to deduct the contribution in the year it is made.
Complete Form T1171, Tax Withholding Waiver on Accumulated Income Payments from RESPs, to ask the promoter to transfer the payment directly to your or your spouse's or common-law partner's RRSP without withholding tax.
For more information, go to Example - How AIPs are taxed.
Changing the beneficiary
Generally, where an individual becomes a beneficiary "new beneficiary" in place of another beneficiary "former beneficiary" we treat the contributions for the former beneficiary as if they had been made for the new beneficiary on the date they were originally made. If the new beneficiary already has an RESP, this may create an excess contribution.
An exception to the general rule applies in certain limited situations. The exception ensures that the contribution history of the former beneficiary is not added to the contribution history of the new beneficiary in the determination of whether the new beneficiary's lifetime contribution limit has been exceeded. These situations are as follows:
- the new beneficiary is under 21 years of age and the parent of the new beneficiary was a parent of the former beneficiary; or
- both beneficiaries are connected by a blood relationship or adoption to the original subscriber under the RESP and both beneficiaries are under 21 years of age.
In both situations, the contribution history of each beneficiary remains and applies for determining the lifetime contribution limit.
Transferring RESP property to another RESP
Most transfers from one RESP to another RESP will have no tax implications. This is the case when the transferring RESP and the receiving RESP have the same beneficiary. There are also no tax implications when a beneficiary under the transferring RESP has a brother or sister (under 21 years of age before the transfer is made unless the receiving plan is a family plan) who is a beneficiary under the receiving RESP.
In any other case, transfers can result in an excess contribution. This is because the RESP contribution history for each beneficiary under the transferring RESP is assumed by each beneficiary under the receiving RESP. We treat each contribution as if it had been made into the receiving RESP. In addition, we treat each subscriber under the transferring RESP as a subscriber under the receiving RESP. This means that he or she is liable for any tax on excess contribution.
Currently, a transfer of assets between individual RESPs may result in tax penalties and the repayment of the Canada Education Savings Grants and Canada Learning Bonds when the transfer occurs between plans held by siblings and the plan receiving the transfer amount is held by a sibling whose age exceeds 21.
Transfers of assets that occur after 2010 will allow these transfers without penalties and repayments if the plan receiving the transfer amount allows more than one beneficiary at a time or the beneficiary of a plan receiving the transfer of assets had not reached 21 years of age when the plan was opened.
Transferring RESP property on a tax-deferred (rollover) basis to an RDSP
Transfers can be made after 2013 from an RESP to an RDSP. In general terms, a subscriber of an RESP that allows accumulated income payments and a holder of an RDSP may jointly elect in prescribed form to transfer an accumulated income payment under the RESP to the RDSP if, at the time of the election, the RESP beneficiary is also the beneficiary under the RDSP.
To qualify for an RESP rollover, the beneficiary must meet the existing age and residency requirements in relation to RDSP contributions. As well, one of the following conditions must be met:
- the beneficiary is, or will be, unable to pursue post-secondary education because he or she has a severe and prolonged mental impairment; or
- the RESP has been in existence for more than 35 years, or for at least 10 years and each beneficiary under the RESP has attained 21 years of age and is not eligible to receive educational assistance payments.
The accumulated income payment rollover over to an RDSP will not be subject to regular income tax or the additional 20% tax.
When an RESP rollover occurs, contributions in the RESP will be returned to the RESP subscriber on a tax-free basis. As well, Canada education savings grants and Canada learning bonds in the RESP will be required to be repaid to ESDC and the RESP terminated by the end of February of the year after the year during which the rollover is made.
Where an accumulated income payment under the RESP is transferred to the RDSP, the RESP must be terminated before March of the year following the year in which the rollover occurred.
The investment income rolled over to an RDSP:
- will be considered a private contribution for the purpose of determining whether the RDSP is a primarily government-assisted plan (PGAP), but will not attract Canada disability savings grants (CDSGs);
- will be included in the taxable portion of RDSP withdrawals made to the beneficiary; and
- may not exceed, and will reduce the RDSP contribution lifetime limit of $200,000.
An investment income rollover cannot be made if the beneficiary:
- is not eligible for the disability tax credit (DTC);
- has died;
- is over 59 years of age in the year of the contribution; or
- is not a resident of Canada.
For more information
What if you need help?
If you need more information after reading this publication, visit Canada Revenue Agency or call 1-800-959-8281.
Forms and publications
To get our forms and publications, go to Forms and publications or call 1-800-959-8281.
Using the CRA’s My Account service is a fast, easy, and secure way to access and manage your tax and benefit information online, seven days a week! If you are not registered with My Account but need information right away, use Quick Access to get fast, easy, and secure access to some of your information.
You can use either your CRA user ID and password or your online banking user ID and password to log in to My Account.
For more information, go to My Account.
Make your payment online using the CRA's My Payment service or using your financial institution's telephone or Internet banking services. For more information, go to Electronic payments or contact your financial institution.
Tax Information Phone Service (TIPS)
For personal and general tax information by telephone, use our automated service, TIPS, by calling 1-800-267-6999.
Teletypewriter (TTY) users
TTY users can call 1-800-665-0354 for bilingual assistance during regular business hours.
Our service complaint process
If you are not satisfied with the service that you have received, contact the CRA employee you have been dealing with or call the telephone number that you were given. If you are not pleased with the way your concerns are addressed, you can ask to discuss the matter with the employee's supervisor.
If the matter is not settled, you can then file a service complaint by completing Form RC193, Service-Related Complaint. If you are still not satisfied, you can file a complaint with the Office of the Taxpayers' Ombudsman.
For more information, go to CRA - Service Complaints or see Booklet RC4420, Information on CRA - Service Complaints.
Related forms and publications
- RC193 - Service-Related Complaint
- T1E-OVP - Individual Tax Return for RESP excess contribution for
- T1171- Tax Withholding Waiver on Accumulated Income Payments from RESPs
- T1172 - Additional Tax on Accumulated Income Payments from RESPs
- T4A - Statement of Pension, Retirement, Annuity, and Other Income
- Information Circulars
- IC93-3R1 - Registered Educational Savings Plans
Your opinion counts
If you have comments or suggestions that could help us improve our publications, send them to:
Taxpayer Services Directorate
Canada Revenue Agency
395 Terminal Avenue
Ottawa ON K1A 0L5
- Date modified: