Questions and answers about webinars

• General questions
• Registration questions

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General questions

1. How do webinars work?

Charities are invited to register on the contractor's Web site to test their system to make sure the interface is working properly and to send questions relating to the session topic in advance.

On the day of the webinar, charities log in to the session on the contractor's Web site. Login details are provided on the contractor's Web site at the time of registration.

During the session participants will see and hear the presenter. Participants will be able to send written questions and see other participant's questions. As many questions as possible will be answered during the session.

When the session is done, participants are invited to fill out an evaluation form and then log out.

2. Will webinars replace the Charities Information Sessions?

No, webinars will not replace the charities information sessions. They are intended to be an additional means of communication. The webinars cover only a few topics at a time and are approximately one hour long. Through webinars, the Charities Directorate hopes to reach those charities that are either too far away to attend the face-to-face sessions or that need information on specific topics.

3. Are webinars open to participants who only have dial-up access?

Yes, however depending on the connection speed, it is possible that the video stream may be slow or that you experience stoppages.

4. I am a person who is hard of hearing. Can I participate in the sessions?

Yes, closed captioning is available for all webinars.

5. I missed a webinar. Are the sessions recorded?

Yes, select webinars are recorded and then posted on the Webcasts page.

Registration

6. What are the system requirements to participate in the webinars?
Minimum System Requirements:

• Sound card with speakers or headset for audio;
• Video card;
• Internet connection of at least 28 kilobytes per second (KBPS);
• No network firewall that blocks media streaming;
• Screen resolution 1024 x 768 or greater; and
• Correct version of Windows Media Player for your computer. If you are using a personal computer (PC), version nine or greater is required and if you are using a Macintosh (MAC), be sure that the windows media player for your model is installed. See Windows Media Player to download the free latest version.

We also recommend you use the following:

• Recent PC or MAC computer (not older than 5 years);
• High speed Internet; and
• Internet Explorer

7. What if I do not have all of the recommended system requirements or if I have problems registering or logging in?

The contractor hired to deliver the webinars will help you download the required software and resolve any technical issues. The contractor's contact information is provided when you register for a session.

8. What if I have any other questions?

For any other questions, call our Client Service Section at 1-800-267-2384.