Contact the Charities Directorate

Client service representatives
Complaints or concerns about registered charities
Comments on policies and guidance
Comments on our website
Service complaints

Client service representatives:

  • give general information about registered charities
  • confirm whether an organization is a registered charity
  • handle requests for public documents such as a registered charity’s annual information return and financial statements
  • give information on how to apply for registration and how to fill out the application (Form T2050)
  • give information to registered charities on how to issue official donation receipts and how to fill out the annual information return (Form T3010)
  • give guidance to registered charities on changing their legal name, purposes, activities, and more

If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.

You can contact a representative Monday to Friday (except statutory holidays) between 9 a.m. and 6 p.m., local time:

By telephone:
1-800-267-2384

By TTY service for people with a hearing or speech impairment:
1-800-665-0354

You can also contact the Charities Directorate by fax or mail:

By fax:
613-954-8037 (Client Service)
613-954-2586 (Director General’s office)
613-952-6020 (Assessment and Determinations)
613-946-2423 (Corporate and Information Programs)
613-957-8925 (Monitoring)
613-948-1320 (Policy, Planning, and Legislation)

By mail:
Charities Directorate
Canada Revenue Agency
Ottawa ON  K1A 0L5

Complaints or concerns about registered charities

If you have questions about a charity’s T3010 return, contact the charity directly.

If you have a complaint or a concern about a charity, contact the National Leads Centre:

Website: www.cra.gc.ca/gncy/nvstgtns/lds/menu-eng.html

Phone: 1-866-809-6841
Fax: 1-888-724-4829

Office hours: 8:15 a.m. to 4:45 p.m., Eastern time

Mailing address:
National Leads Centre
Business Intelligence and Quality Assurance Division
Canada Revenue Agency
200 Town Centre Court
Scarborough ON  M1P 4Y3

When submitting a complaint or a concern to the National Leads Centre, please give:

  • the name of the charity
  • the charity's registration number, if available
  • detailed information to support your complaint or concern

Neither the Charities Directorate nor the National Leads Centre will give feedback or updates on any complaint they receive. All complaints and concerns are reviewed and your identity is kept confidential. The Directorate’s actions are only made public when they lead to the charity being one of the following:

  • revoked
  • annulled
  • suspended
  • penalized

Comments on policies and guidance

Your opinion counts

If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you. Go to Consultation and feedback on policies and guidance.

Comments on our website

If you have comments that you would like to share, go to Comments about our website.

Service complaints

If you are not satisfied with the service that you receive from the Canada Revenue Agency, you can make a complaint. Go to Make a service complaint.

Stay connected

To receive updates when new information is added to our webpages, you can:

YouTube icon You can also visit our YouTube Channel for charities-related videos.

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