Canada Revenue Agency
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Contact information and resolving problems

The Canada Revenue Agency (CRA) aims to provide clients with the best possible service. We believe in fairness as it applies to all aspects of our work: from responding to questions regarding charities, to processing applications and information returns, to auditing registered charities. For more information about our commitment to service, please see Service Standards.

If you are having problems with a particular aspect of our service, we would like to help.

Select one of the options listed below for more information.

Topics

Client services - General enquiries

Have questions? Call our toll-free telephone service or write to us

 CRA service complaints

Steps to resolve service issues
Notice of objection

Your right to a formal review

 Problems complying

We will work with the charity to resolve difficulties and get it back on track
Complaints about registered charities

How to register a complaint

 Web site comments

How you can help improve our Web site
Charities Listings' electronic formats

Obtain additional information on electronic versions

 Policies and guidance

Comment on our policies and guidance products
Contact us

Address, telephone, and fax numbers for the Charities Directorate

Stay connected

To receive updates when new information is added to our Web pages, you can:

YouTube icon You can also visit our YouTube Channel for charities-related videos.


 
Date Modified: 2011-07-13

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