Canada Revenue Agency
www.cra.gc.ca
Common menu bar links
e-Services Helpdesk for individuals
How you can contact us
| e-Services Helpdesk for individuals To get help accessing My Account, Quick Access or using NETFILE, TELEFILE, or Represent a client |
1-800-714-7257 |
| If you're calling from outside Canada and the United States, call us collect at | 709-772-8371 |
| TTY e-Services Helpdesk for individuals | 1-888-768-0951 |
e-Services Helpdesk hours of service
| Time zone | 7 days a week |
| Pacific Time | 3:45 a.m. to 10:00 p.m. |
| Mountain Time | 4:45 a.m. to11:00 p.m. |
| Central Time | 5:45 a.m. to 12:00 a.m. |
| Eastern Time | 6:45 a.m. to 1:00 a.m. |
| Atlantic Time | 7:45 a.m. to 2:00 a.m. |
| Newfoundland and Labrador Time | 8:15 a.m. to 2:30 a.m. |
| Outside Canada and the US (Eastern Time) | 6:45 a.m. to 1:00 a.m. |
| TTY (Eastern Time) | 6:45 a.m. to 1:00 a.m. |
Notes:
- The e-Services Helpdesk is not available on statutory or civic holidays.
- If your question is about a screen, please have the screen reference number handy. You will find the number at the bottom right corner of your screen. If your question is about an error message, please have the message and error number handy.
