Canada Revenue Agency
www.cra.gc.ca
Common menu bar links
Telephone numbers
Individual income tax enquiries – Extended hours of service
From February 20 to April 30, 2012, Individual income tax enquiries telephone agents are available Monday to Friday (except holidays) from 8:15 a.m. to 9:00 p.m. (local time) and from 9:00 a.m. to 5:00 p.m. on Saturdays (except Easter weekend) by calling 1-800-959-8281. Our automated service is available 24 hours a day, 7 days a week.
Businesses and self-employed individuals - Saturday service
On Saturday February 18 and 25, Business enquiries telephone agents are available from 10:00 a.m. to 4:00 p.m. (local time) by calling 1-800-959-5525.
Ontario Sales Tax Credit (OSTC)
The next OSTC payment will be issued starting February 10, 2012. Please call 1-877-627-6645 if you have not received your OSTC payment by February 24, 2012.
Ontario Energy and Property Tax Credit (OEPTC) and Northern Ontario Energy Credit (NOEC)
The next OEPTC / NOEC payment will be issued starting March 9, 2012. Please call 1-877-627-6645 if you have not received your OEPTC / NOEC payment by March 23, 2012.
Also see our telephone numbers for making payment arrangements.
Enquiries
| TIPS (Tax Information Phone Service) This automated phone service provides information to individuals and businesses |
1-800-267-6999 Services offered |
| Individual income tax enquiries Tax information for individuals, including personal income tax returns, instalments, RRSPs, and the Working Income Tax Benefit Hours of service and service standard |
1-800-959-8281 My Account |
| Telerefund This automated phone service provides information about your income tax refund. |
1-800-959-1956 My Account |
| Businesses and self-employed individuals Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships Hours of service and service standard |
1-800-959-5525 My Business Account |
| Universal Child Care Benefit, Canada Child Tax Benefit UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances Hours of service and service standard |
1-800-387-1193 See Web pages |
| GST/HST credit for Individuals GST/HST credit and related provincial and territorial programs Hours of service |
1-800-959-1953 See Web pages |
| Provincial Programs for Ontario (PPO) Enquires related to Ontario Sales Tax Credit (OSTC), Ontario Sales Tax Transition Benefit (OSTTB), Ontario energy and property tax credit (OEPTC) payment, Northern Ontario energy credit (NOEC) payment, and Ontario Senior Homeowners' Property Tax Grant (OSHPTG) payment. Hours of service |
1-877-627-6645 See Web pages |
| Forms and publications Order publications online or download from the CRA site. You can also use the toll free number to order |
Order online or get phone numbers and hours of service |
|
International Tax Services Office International and non-resident enquiries |
Phone numbers and hours of service |
| e-Services Helpdesk for individuals Call these numbers when you cannot access My Account or Quick Access, or when you need help with NETFILE, TELEFILE, or Represent a client |
Phone numbers and hours of service |
| e-Services Helpdesk for businesses Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically, Represent a Client, or Payroll Deductions Online Calculator |
Phone numbers and hours of service |
| Corporation Internet Filing Help Desk Call these numbers when you need help with Corporation Internet Filing |
Phone numbers and hours of service |
| TTY (Teletypewriter) For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment. Note: If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number. |
1-800-665-0354 More information and hours of service |
| Charities Client Assistance Get information about registered charities |
1-800-267-2384 Hours of service |
Payment arrangements
| Income tax Discuss income tax payment arrangements with an agent |
1-888-863-8657 Hours of service |
| Child and family benefits overpayments Discuss Child and family benefits overpayments and make payment arrangements with an agent. |
1-888-863-8662 Hours of service |
| Other payment arrangements Discuss payment arrangements for debts owing to Human Resources and Skills Development Canada, such as; defaulted Canada Student loans, Employment Insurance Overpayments, Employment Programs overpayments and Canada Pension Plan overpayments. |
1-866-864-5823 Hours of service |
