Telephone numbers

Important notice

From February 17 to April 30, 2014, we will be offering new extended evening and weekend hours for our Individual Income Tax Enquiries telephone service. Telephone agents will be available Monday to Friday (except holidays) from 8:15 a.m. to 9:00 p.m. (local time) weekdays, and from 9:00 a.m. to 5:00 p.m. (local time) on Saturdays (except Easter weekend). Our automated service will remain available 24 hours a day, 7 days a week.

Getting personal tax information

If your enquiry requires us to access your account and release personal information, we will ask you to identify yourself. Please be prepared to provide the following:

  • your social insurance number or business number;
  • your name or business name;
  • your complete address or complete business address;
  • your date of birth (individual accounts only);
  • for individual and trust accounts, details from your account or your most recently assessed return, notice of assessment, reassessment, or other tax document; and
  • for business accounts, details from your business account or your most recently assessed business-related tax information return.

Also see our telephone numbers for making payment arrangements.

Enquiries

TIPS (Tax Information Phone Service)
This automated phone service provides information to individuals and businesses (Calls from anywhere in Canada and the United States)
1-800-267-6999

Services offered
Individual income tax and Trust enquiries
Tax information for individuals and trusts, including personal income tax returns, instalments, RRSPs, and the Working Income Tax Benefit
(Calls from anywhere in Canada and the United States)
Hours of service and service standard
1-800-959-8281

My Account
Telerefund
This automated phone service provides information about your income tax refund.
1-800-959-1956

My Account
Businesses and self-employed individuals
Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships (Calls from anywhere in Canada and the United States)
Hours of service and service standard
1-800-959-5525

My Business Account
Universal Child Care Benefit, Canada Child Tax Benefit
UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances (Calls from anywhere in Canada and the United States)
Hours of service and service standard
1-800-387-1193

See Web pages
GST/HST credit for Individuals
GST/HST credit and related provincial and territorial programs (Calls from anywhere in Canada and the United States)
Hours of service and service standard
1-800-959-1953

See Web pages
Provincial Programs for Ontario (PPO) 

Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), the Ontario senior homeowners' property tax grant (OSHPTG) payment, and the Ontario Sales Tax Transition Benefit (OSTTB). (Calls from anywhere in Canada and the United States)
Hours of service

1-877-627-6645

See Web pages
Forms and publications
Order publications online or download from the CRA site. You can also use the toll free number to order
Order online or get phone numbers and hours of service
International tax and non-resident enquiries
International and non-resident enquiries
Phone numbers and hours of service
e-Services Helpdesk for individuals
Call these numbers when you cannot access My Account or Quick Access, or when you need help with NETFILE or Represent a Client
Phone numbers and hours of service
e-Services Helpdesk for businesses
Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically (T3, T4, T5, and other returns), Represent a Client, or Payroll Deductions Online Calculator
Phone numbers and hours of service
Corporation Internet Filing Helpdesk
Call these numbers when you need help with filing your T2 Corporation Income Tax Return electronically.
Phone numbers and hours of service
TTY (Teletypewriter)
For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment.
Note: If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number. (Calls from anywhere in Canada and the United States)
1-800-665-0354

More information and hours of service
Charities Client Service
Get information about registered charities
1-800-267-2384

Hours of service

Payment arrangements

Income tax
Discuss income tax payment arrangements with an agent
Hours of service
1-888-863-8657

My Account
Child and family benefits overpayments
Discuss Child and family benefits overpayments and make payment arrangements with an agent.
1-888-863-8662

Hours of service
Other payment arrangements
Discuss payment arrangements for debts owing to Human Resources and Skills Development Canada,  such as;  defaulted Canada Student loans, Employment Insurance Overpayments, Employment Programs overpayments and Canada Pension Plan overpayments.
1-866-864-5823

Hours of service