Telephone numbers

The Canada Revenue Agency (CRA) would like to remind Canadians that April is the busiest time of the year for our phone lines. While the CRA aims to respond to all callers, there will be periods when all its agents are fully occupied answering individuals’ calls. During these times, you may need to make a few attempts to reach us, and the option to speak to an agent may not be immediately available. If you can’t get through, the CRA offers evening and weekend service until May 1. These times can be less busy than daytime hours during the week. Calling later in the week can also help since Mondays and Tuesdays are normally busier.

There are other alternatives to help individuals find answers to commonly asked tax questions. We suggest listening to the recorded messages or using one of our free, online self-service options to help manage your tax and benefit affairs. You may be able to solve your basic tax filing questions by staying on the line for a few minutes or in just a few clicks.

Extended hours for tax season

Individual tax enquiries phone service
Limited time: February 20 to May 1, 2017
Monday-Friday (except holidays) 9 am – 9 pm (local time)
Saturdays (except Easter weekend) 9 am – 5 pm (local time)
Automated service - 24 hours a day, 7 days a week

Help us serve you faster

Some days, our phones are so busy, we can’t always connect with everyone as quickly as we like. If your call is not urgent, why not try later in the week? You might get through faster.

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Monday and Tuesday: Very busy
Wednesday: Busy
Thursday and Friday: Least busy

While you’re waiting, check out the self-serve options on our website—the answer to your question may be only a click away.

Message for cell phone/VoIP users

If you contact us using a cell phone or a Voice over Internet Protocol (VoIP) such as Skype and your service provider is located in a different time zone than the one you are calling from, you may hear a message saying that our offices are closed. This is because our telephone system identifies your call as coming from the time zone of your service provider.

Individuals and families enquiries

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Services offered by TIPS

This automated phone service provides information to individuals and businesses.

- Telerefund

Phone: 1-800-959-1956 | My Account

This automated phone service provides information about your income tax refund.

- Individual tax enquiries

Phone: 1-800-959-8281 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States | Services offered by the individual tax enquiries line |
My Account

Call this number for tax information for individuals, trusts, international tax and non-residents, including personal income tax returns, instalments, and RRSPs or to get our forms and publications. Also call this number for assistance with our electronic services for individuals such as My Account, Represent a Client and NETFILE.

- Benefit enquiries

Phone: 1-800-387-1193 (Canada and United States) | Hours of service and service standard | Child and family benefits

Call this number for information on the Canada child benefit (CCB), the GST/HST credit, and related provincial and territorial programs, as well as the child disability benefit and children's special allowances. Also call this number for information and assistance with our electronic services for benefit recipients such as the MyBenefits CRA mobile app.

- Provincial programs for Ontario (PPO)

Phone: 1-877-627-6645 (Canada and United States) | Hours of service | OTB and OSHPTG

Call this number for enquiries related to the Ontario trillium benefit (OTB) payment—includes the Ontario sales tax credit (OSTC), the Ontario energy and property tax credit (OEPTC), and the Northern Ontario energy credit (NOEC)—the Ontario senior homeowners' property tax grant (OSHPTG) payment, and the Ontario sales tax transition benefit (OSTTB).

- Alberta Benefit Enquiries

Phone: 1-800-959-2809 (Canada and United States) | Hours of service | Alberta Child and Family Benefit Programs

Call this number for enquiries related to the Alberta family employment tax credit (AFETC), the Alberta child benefit (ACB) and the Alberta climate leadership adjustment rebate (ACLAR).

- International tax and non-resident enquiries

International tax and non-resident enquiries phone numbers and hours of service

Call these numbers for international and non-resident enquiries.

Business enquiries

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

- Businesses and self-employed individuals

Phone: 1-800-959-5525 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States | My Business Account

Call this number to get information on payroll deductions, the GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships, partnerships, and non-resident corporations and corporation accounts. Also call this number; to register for a business number and any program account such as the GST/HST, and to get our forms and publications. Also call this number for information and assistance with our electronic services for businesses such as My Business Account, GST/HST NETFILE and TELEFILE, Filing Information Returns Electronically, Represent a Client or the Payroll Deductions Online Calculator.

- Corporation Internet Filing Help Desk

Corporation Internet Filing Help Desk phone numbers and hours of service

Call these numbers when you need help with filing your T2 corporation income tax return electronically.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Services offered by TIPS

This automated phone service provides information to individuals and businesses.

Charities enquiries

- Charities client service

Phone: 1-800-267-2384 | Contact the Charities Directorate

Call this number to get information about registered charities.

Payment arrangements

- Income tax

Phone: 1-888-863-8657 | Hours of service | My Account

Call this number to discuss income tax payment arrangements with an agent.

- Child and family benefits overpayments

Phone: 1-888-863-8662 | Hours of service

Call this number to discuss child and family benefits overpayments and make payment arrangements with an agent.

- Business and self-employed

Phone: 1-877-477-5068 for GST/HST debts | Hours of service

Phone: 1-877-548-6016 for payroll tax debts | Hours of service

Phone: 1-866-291-6346 for corporate income tax debts | Hours of service

Call the applicable number to discuss your business debt and make payment arrangements with an agent.

- Other payment arrangements

Phone: 1-866-864-5823 | Hours of service

Call this number to discuss payment arrangements for debts owing to Employment and Social Development Canada, such as; defaulted Canada student loans, employment insurance overpayments, employment programs overpayments and Canada Pension Plan overpayments.

TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY.

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

Phone: 1-800-665-0354 (Canada and United States) | Hours of service

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