Telephone numbers

Getting personal tax information

If your enquiry requires us to access your account and release personal information, we will ask you to identify yourself. Please be prepared to provide the following:

  • your social insurance number or business number;
  • your name or business name;
  • your complete address or complete business address;
  • your date of birth (individual accounts only);
  • for individual and trust accounts, details from your account or your most recently assessed return, notice of assessment, reassessment, or other tax document; and
  • for business accounts, details from your business account or your most recently assessed business-related tax information return.

Individuals and families enquiries

If you are calling to ask for personal information, before you call see Getting personal tax information.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Services offered

This automated phone service provides information to individuals and businesses.

- Telerefund

Phone: 1-800-959-1956 | Online: My Account

This automated phone service provides information about your income tax refund.

- Individual income tax and trust enquiries

Phone: 1-800-959-8281 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States
Online: My Account

Tax information for individuals, trusts, international tax and non-residents, including personal income tax returns, instalments and RRSPs.

- Universal child care benefit, Canada child tax benefit

Phone: 1-800-387-1193 (Canada and United States) | Hours of service and service standard | See webpages

UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances.

- GST/HST credit for individuals

Phone: 1-800-959-1953 (Canada and United States) | Hours of service and service standard | See webpages

GST/HST credit and related provincial and territorial programs.

- Provincial programs for Ontario (PPO)

Phone: 1-877-627-6645 (Canada and United States) | Hours of service | See webpages

Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), the Ontario senior homeowners' property tax grant (OSHPTG) payment, and the Ontario Sales Tax Transition Benefit (OSTTB).

- Forms and publications

Order online or get phone numbers and hours of service

Order publications online or download from the CRA website. You can also use the toll free number to order.

- International tax and non-resident enquiries

Phone numbers and hours of service

International and non-resident enquiries.

- e-Services Helpdesk for individuals

Phone numbers and hours of service

Call these numbers when you cannot access My Account or Quick Access, or when you need help with NETFILE or Represent a Client.

Business enquiries

If you are calling to ask for personal information, before you call see Getting personal tax information.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Online: Services offered

This automated phone service provides information to individuals and businesses.

- Telerefund

Phone: 1-800-959-1956 | Online: My Account

This automated phone service provides information about your income tax refund.

- Businesses and self-employed individuals

Phone: 1-800-959-5525 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States
Online: My Business Account

Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships, partnerships, and non-resident corporations and corporation accounts.

- Corporation Internet Filing Help Desk

Phone numbers and hours of service

Call these numbers when you need help with filing your T2 Corporation Income Tax Return electronically.

- e-Services Helpdesk for businesses

Phone numbers and hours of service

Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically (T3, T4, T5, and other returns), Represent a Client, or Payroll Deductions Online Calculator.

- Provincial programs for Ontario (PPO)

Phone: 1-877-627-6645 (Canada and United States) | Hours of service | See webpages

Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), the Ontario senior homeowners' property tax grant (OSHPTG) payment, and the Ontario Sales Tax Transition Benefit (OSTTB).

- Forms and publications

Order online or get phone numbers and hours of service

Order publications online or download from the CRA website. You can also use the toll free number to order.

Charities enquiries

- Charities Client Service

Phone: 1-800-267-2384 | Hours of service

Get information about registered charities.

Payment arrangements

- Income tax

Phone: 1-888-863-8657 | Hours of service | Online: My Account

Discuss income tax payment arrangements with an agent.

- Child and family benefits overpayments

Phone: 1-888-863-8662 | Hours of service

Discuss child and family benefits overpayments and make payment arrangements with an agent.

- Other payment arrangements

Phone: 1-866-864-5823 | Hours of service

Discuss payment arrangements for debts owing to Employment and Social Development Canada,  such as;  defaulted Canada student loans, employment insurance overpayments, employment programs overpayments and Canada Pension Plan overpayments.

Teletypewriter

- TTY (Teletypewriter)

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

If you are calling to ask for personal information, before you call see Getting personal tax information.

Phone: 1-800-665-0354 (Canada and United States) | More information and hours of service

For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment.

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