Canada Revenue Agency
www.cra.gc.ca
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Telephone service standard
Our courteous and knowledgeable agents will be pleased to respond to your questions in the official language of your choice.
Our goal is to respond to your call within 2 minutes.
You may have difficulty reaching us during peak periods.
| Telephone service | Hours of service |
|---|---|
| Individual income tax enquiries | Our automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time). However, from February 20 to April 30, 2012, these hours are extended to 9:00 p.m. (local time), and from 9:00 a.m. to 5:00 p.m. on Saturdays (except Easter weekend). |
| Business enquiries | Our automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday (except holidays) from 8:15 a.m. to 8:00 p.m. (local time). Saturday Service will be available on February 18 and 25 from 10:00 a.m. to 4:00 p.m. (local time). |
| Canada Child Tax Benefit enquiries | Our automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time). |
