You can file a service-related complaint if you are not satisfied with the service you get from the Canada Revenue Agency (CRA). There are three steps to resolve your service-related complaint.
Three step process
- Talk to us first (step 1)
- Contact the CRA Service Complaints Program (step 2)
- Contact the Office of the Taxpayers' Ombudsman (step 3)
You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the CRA; see the Taxpayer Bill of Rights.
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