You can file a service complaint if you are not satisfied with the service you get from the Canada Revenue Agency (CRA). You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the CRA; see the Taxpayer Bill of Rights.
Form and publication
- RC193 Service-Related Complaints
- RC4420 Information on CRA – Service Complaints, Includes Form RC193, Service-Related Complaint
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