You've got online mail... from the Canada Revenue Agency

Video: Manage online mail for businesses

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General information

What is online mail?

The Canada Revenue Agency (CRA) offers a service that allows you, as a business owner or an authorized representative to receive correspondence from the CRA directly in My Business Account.

Once you are registered for online mail, the CRA will send an email to the address you provided when new mail is available to view online. For security reasons, the email notification does not contain links. Correspondence available through online mail will no longer be printed and mailed.

Why should I sign up?

Managing your mail online is:

  • Paperless—viewing your correspondence online means less paper clutter around the office. The CRA even sends you an email notification when there is new mail in your secure online account, so you won't miss a thing.
  • Convenient—when there is correspondence to view, you only need to log in to My Business Account. To register, go to My Business Account.
  • Secure—the CRA takes the protection of Canadians' tax information very seriously. The CRA uses the same high levels of security that financial institutions use to protect your banking information.

This initiative is one more step toward faster, more efficient, and less costly paperless transactions with the CRA. Reduce your cost of doing business by saving time–go online!

How can I access my online mail?

Online mail is available within the “View mail” service that is in My Business Account. “View mail” provides business owners and their authorized representatives the option to view available online mail in one location.

What correspondence can I receive electronically?

When you sign up for online mail, you must select the accounts for which you would like to receive your CRA mail online. Currently, the CRA will send an email notification for corporate and GST/HST accounts for the following correspondence:

  • Notices of assessment;
  • Notices of reassessment;
  • Statements; and
  • Letters.

Currently, payroll-related mail available online includes Form PD7A, Statements of Account for Current Source Deductions. Additional payroll-related mail will be available online in the future. Once registered for online mail, correspondence available through online mail will no longer be printed and mailed to you.

How to register

How do I sign up for online mail?

Signing up is easy – follow these steps:

  • Register or log in to My Business Account.
  • Select "Manage online mail."
  • Follow the prompts on the screen to select the accounts for which you would like to receive online mail.
  • If you are an authorized representative, register or log in to Represent a Client to access My Business Account.
What email should I use?

The email address you provide can be your own or the email address of another user. This user must be either an owner or an authorized representative for the business.

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