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Help with My Payment

  1. What is My Payment?
  2. How does My Payment work?
  3. What are the requirements to use My Payment?
  4. How do I navigate through My Payment?
  5. What type of remittances can be made using My Payment?
  6. How do I complete the My Payment detail screen fields?

1. What is My Payment?

The CRA My Payment Web portal is an alternative electronic payment remittance method for individual and business entities.

2. How does My Payment work?

The application facilitates the remittance of CRA payments to the Receiver General for Canada by linking to participating Canadian financial institutions' online banking services through a secure payment-service-provider interface.

Note
Typically payments made using this service will require one or two business days to be updated on your CRA account.

3. What are the requirements to use My Payment?

You must have access to online banking at a participating Canadian financial institution in order to use this service.

You must have sufficient funds available in your account, and the transaction total must be within your financial institutions' debit limit for online banking.

Most CRA remittance types can be made using this service. However, some are not available at this time. (For example, accounts beginning with “SL” or “T” cannot be processed using this service.).

4. How do I navigate through My Payment?

Note
Opening browser pages such as Help with My Payment or the links within will not impact your Summary details.

The My Payment presentation is divided into 7 distinct steps:

1. Select the payment you want to include in your transaction.

2. Select the payment allocation

  • You must choose one of the hyperlinks presented.
  • Once selected, My Payment will automatically present the next step.

3. Enter the payment details

  • All fields must be completed correctly before the next step can be presented.
  • All field errors will be highlighted and remain on screen until they are corrected.

4. Confirm the transaction details

  • Payments can be modified, deleted, or added as required.
  • You must “confirm” the transaction details in order to proceed to the next step.
  • Validation errors will be presented and remain on screen until they are corrected.

5. Proceed to pay using the Web SecurePay screen/ interface

  • Only the transaction total and the unique transaction number are transmitted.
  • No transaction payment details are transmitted.

Note
The payment service provider allows up to 15 minutes from the time you leave the CRA site to the time you return to the CRA to complete your banking transaction.

6. Payment service provider /financial institution interface

  • The payment service provider will securely direct you to your financial institution online banking facility.
  • You will log in to your financial institution’s secure site using your existing sign-on credentials and proceed as you normally would for any bill payment using this service.
  • Once you authorize the funds transfer you will be redirected back to your CRA My Payment session.

Note
If you are not redirected back to the CRA for receipting, the payment service provider will present a default receipt page.

7. Confirmation of payment

  • Once you are returned to the My Payment session, and the funds transfer is confirmed, you will receive a screen presentation with the message “Transaction Approved”.
    • You will also get a detailed receipt that will include both a unique CRA Transaction Number and the Financial Institution Confirmation Number. Please save or print a record for your files.
  • If your transaction was not successful, you will be advised accordingly.
    • In this case you will be able to try again (“Yes” button), or start over (“No” button).

Using Navigation Buttons:

  • Start
    • Initiates the My Payment application payment process beginning with Step 1.
  • Exit
    • Results in you leaving the My Payment application to the CRA main Web page.
  • Continue
    • Allows you to proceed to the next step.
  • Previous
    • Returns you to the previous step.  Data entered on this page is not saved as a result.
  • Cancel
    • Results in a confirmation of abandonment message.
      • Selecting “Yes” terminates the session and redirects you to the My Payment Home page.
      • Selecting “No” returns you to where you were.
  • Add a Payment
    • Allows you to add another Payment to your My Payment Summary.
  • Confirm
    • Accept the payments entered in the My Payment Summary. Go to Step 5, Proceed to Pay Now.
  • Pay Now
    • Results in the application redirecting you to the Web service provider to complete the transaction through your financial institution's online banking facility.
  • Start a new transaction
    • Results in the application initiating a new transaction request on your behalf.
  • Close
    • Allows you to close the browser page presentation you have opened.
  • Submit
    • Within the My Payment Survey, this allows you to submit the data to the CRA.
  • Reset
    • Within the My Payment Survey, this allows you to reset the screen to blank.

Other possible actions:

  • Remove
    • Removes the specified payment from the My Payment Summary.
  • Modify
    • Allows you to change the details of the specified payment.
    • Only one payment can be modified at a time.
      • “Yes” confirms the modifications you have made.
      • “No” cancels any modification and returns you to Step 4.

5. What type of remittances can be made using My Payment?

The following payment types and their respective allocations are available remittance options:

  • Child and Family Benefits Payment
    • Canada Child and Family Benefits and related provincial / territorial programs
    • GST/HST Credit and related provincial programs
    • Universal Child Care Benefit (UCCB)
    • Alberta Family Employment Tax Credit (AFETC)
  • Payroll deductions
    • Regular remittance
    • Quarterly remittance
    • Accelerated threshold 1 remittance
    • Accelerated threshold 2 remittance
    • Balance owing remittance
    • Arrears / penalty / interest remittance
    • Pensionable Insurable Earnings Review (PIER)
  • Excise duty
    • Payment on filing
    • Amount owing
    • Balance due
      • For information on excise duty please visit Excise duty.
  • Air Traveller's Security Charge (ATSC)
  • Nova Scotia Workers’ Compensation Board Payroll (NSWCB) remittance
    • Balance owing / arrears
    • Current source deduction

6. How do I complete the My Payment detail screen fields (Step 3)?

The information can be found on your CRA statements, notices, or remittance vouchers.

  • Social insurance number / account number / Business Number
    • You must enter a complete and valid number as recorded in our files.
  • Amount paid
    • Consists of two fields: <dollars> and <cents>.
      • Dollar field:
        • You must enter a numeric value of 0 or greater.
      • Cents field:
        • The value is defaulted to 00.
        • Must be a numeric value between 00 and 99.
      • Decimals or commas are not permitted. 
  • Period ending / End of period / Month of the deduction
    • When presented, this field must be completed in the format provided.
    • You must select the date from the drop down lists as provided.
    • The date selected must be a valid date combination.
  • Gross payroll in remitting period / Total assessable payroll
    • When presented, you must complete this field.
    • Must be numeric between and 999,999,999 (the cents portion are already defaulted to .00).
  • Number of employees in last pay period
    • When presented, you must complete this field.
    • Must be numeric between 0 and 999,999.
Date Modified: 2009-10-05

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