You’ve got online mail in My Account

The Canada Revenue Agency offers an online mail service that allows individuals to receive some correspondence from the CRA online through My Account.

General information

What is online mail?

The Canada Revenue Agency (CRA) has introduced a service that allows individuals to receive some of their correspondence from the CRA directly in My Account.

Once you are registered for online mail, the CRA will send an email to the address you provided when new mail is available for you to view in My Account. For security reasons, the email notification does not contain any links. Correspondence available through online mail will no longer be printed and mailed.

What are the advantages of registering for online mail?
  • Paperless—viewing your correspondence online means less paper clutter around the home. The CRA even sends you an email notification when there is new mail in your secure online account, so you won't miss a thing.
  • Convenient—when there is correspondence to view, you only need to log in to My Account to see it. You can access your tax information whenever you need it, wherever you are. To register, go to My Account.
  • Secure—the CRA takes the protection of Canadians' tax information very seriously. The CRA uses the same high levels of security that financial institutions use to protect your banking information.
What correspondence can I receive electronically?

The CRA will send an email notification when eligible correspondence is ready to be viewed in My Account. Some examples of correspondence currently available through online mail include:

  • notices of assessment (NOA)
  • notices of reassessment (NORA)
  • tax-free savings account (TFSA) letters
  • benefit notices
  • T1 adjustment notices
  • instalment reminder
  • certain collections letters

We continue to add more correspondence to our online mail service every year. As they become available, you will receive an email letting you know when they are available to view in My Account. For other correspondence items, you will continue to receive them from us through the mail.

How do I know if the email notification is from the CRA?

The CRA will never use aggressive language or tone, ask for prepaid credit cards, threaten arrest, or send police in any correspondence. A CRA email notification will only advise you that you have correspondence to view in My Account. It will never ask for you to confirm information or click on a link. For more information, find out how to protect yourself against fraud.

How to register

How do I register for online mail?

There are five ways you can register to receive online mail from the CRA:

  • log in to My Account and select the “Online mail” service;
  • use the MyCRA mobile app and select “Manage online mail”;
  • enter your email address on your paper T1 Income Tax and Benefit return or through NETFILE;
  • provide your email address to your tax preparer who is filling out form T183 or who uses EFILE; or
  • contact our Individual Income Tax and Trust Enquiries by telephone.
What email should I use?

Individuals should provide the email address of an account they regularly access.

The email address you provide is the one we will use to advise you that you have new mail available for viewing. While the CRA will not share any personal information by email, it is highly recommended that you provide your own personal email address to protect your privacy.

After you register

What happens after I register?

Once you are registered, the CRA will send a registration confirmation email to the address you provided. Depending on the method you used to register, you should receive your confirmation email within the following timelines:

  • immediately if you used the “Online mail” service in My Account or MyCRA.
  • immediately if you called the Individual Income Tax and Trust Enquiries call centre.
  • within 8 business days if you filed your return electronically (NETFILE/EFILE).
  • within 4-6 weeks if you filed your return by paper.

If you do not receive a registration confirmation email, log in to My Account or MyCRA and review the email address in your profile. If the email address is incorrect, update it. If it is correct, check your junk mail or trash folder for an email from the CRA.

As with your mailing address, it is your responsibility to ensure we have your correct email address at all times.

Similar to the system employed by banks, no sensitive or confidential information is sent to you by email, nor do we request to receive such information from you through email.

When your new mail is available online, you will be advised to log in to My Account and select “View mail” to view and, if required, print it. My Account is the only place to view your online mail. To register, go to My Account.

How can I access my online mail?

To access your online mail, you must be registered for My Account, the CRA's secure online service portal for individuals. Online mail is available within the new “View mail” service that is in My Account.

“View mail” provides taxpayers and their authorized representatives the option to view available online mail such as the T1 NOA/NORA, TFSA letters, Benefit notices and T1 Instalment notices in one location. Additional online mail will be available in “View mail” every year!

Does the online version of the notice of assessment or reassessment look different than the paper version?

Both the online and paper versions of the notice include all of the assessment information and are official CRA-issued federal income tax notices. However, there are differences between the online and the paper versions:

  • The online version in My Account includes information about registered retirement savings plans, the Home Buyers’ Plan, and the Lifelong Learning Plan in collapsible tabs. Links to additional information are provided at the bottom of the page.
  • The online version does not include a remittance form, a cheque or payment information. Instead, you can use the “Request a remittance voucher” service in My Account or use the MyCRA mobile app to get a personalized paper remittance form, you can view your refund status within My Account or MyCRA, you can arrange a pre-authorized debit agreement in My Account, or you can use the “My Payment” service through the CRA website to make an online payment.
  • The online version does not include the general information printed on the back page of the paper version. Instead, general information is offered on the CRA website, and services like Change my address, Change my return, and Register my formal dispute are available in My Account. If you choose to print the PDF version available within “View mail”, general information will be printed on the last page.
  • Any online notices issued after February 15, 2016, will be available in a print-friendly PDF version within the “View mail” service in My Account.
How can I update my email address or cancel online mail?

There are five ways you can update your email address for online mail.

  • log in to My Account and select the “Online mail”; service; or
  • use the MyCRA mobile app and select “Manage online mail”;
  • enter your new email address on your paper T1 Income Tax and Benefit return or through NETFILE;
  • provide your new email address to your tax preparer who is filling out form T183 or who uses EFILE; or
  • contact our Individual Income Tax and Trust Enquiries by telephone.

There are three ways you can cancel online mail.

  • Log in to My Account and select the “Online mail” service;
  • Use the MyCRA mobile app and select “Manage online mail”; or
  • Contact our Individual Income Tax and Trust Enquiries by telephone.
I've signed up for online mail and My Account. Why can't I view my detailed notice of assessment and my other letters when I log in to My Account?

To view your detailed notice of assessment and to access “View mail”, you must enter the CRA security code that was sent by paper mail when you registered for My Account. To enter your code, follow the instructions in the letter. For assistance, call the e-Services Helpdesk.

I registered for online mail to receive my notices electronically. Now my bank wants a copy of my notice of assessment.  What should I do?

You can access and print copies of past notices of assessment (issued after February 9, 2015) anytime in My Account. Since February 15, 2016, any notices issued to you after this date will be available as a print friendly PDF version within “View mail”.

Note
Financial institutions generally require the detailed notice of assessment. If you do not currently have access to your detailed notice of assessment, follow the easy steps explained above.

Infographic: Online mail

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Sign up for online mail!

Get your tax and benefit correspondence online anytime, anywhere!

We’ll send you an email when you have online mail to view in My Account!.

You can register the following ways:

  • Include your email address on your tax return
  • Log in to My Account and select “Manage online mail”
  • Log in to the MyCRA mobile app and select “Manage online mail”

To learn more go to cra-arc.gc.ca/onlinemail

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