Frequently Asked Questions

The CRA receives many questions on the TELEFILE service every year. To provide as much information as possible, we have developed a series of frequently asked questions (FAQs).

We've grouped similar FAQs in the following categories:

• FAQ - General provides general information about the TELEFILE service.
• FAQ - Eligibility provides information about the eligibility requirements and TELEFILE access code.
• FAQ - Using the service provides information about using TELEFILE.

If you can't find the answer to your question, call the e-service Helpdesk at
1-800-714-7257 from anywhere in Canada or the continental United States during our hours of service.