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Operating systems and browsers
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Operating systems and browsers

To ensure that you have uninterrupted access to the CRA epass services, your browser must:

If your browser does not meet these requirements, you may need to download a browser that supports this encryption or upgrade the one you have. You may also need to enable your Java Virtual Machine (JVM) / JavaScript and / or Cookies Settings.

epass Canada will allow the use of the service by other browsers provided that a supported JVM version is installed, the configuration requirements are met, and the browser used is not specifically restricted as a result of security concerns. If your system configuration and settings are not compatible and you choose not to upgrade or change them, you may be unable to access the CRA epass services.

Detailed below are the system configurations and settings required to use the CRA epass services.

On Microsoft Windows Operating Systems:

Windows 2000 Professional with Service Pack 4 or higher

Browsers Supported:

  • Internet Explorer 6.0 with Service Pack 1 or higher (Sun JVM versions 1.5.0_12 to 1.5.0_99 and 1.6.0_03 or higher; IBM JVM version 1.4.2 or 1.5.0); and
  • Firefox 3.0.11 or higher, (Sun JVM 1.6.0_13 or higher).

Windows XP Home Edition
(With Service Pack 2 or higher and Windows XP Professional with Service Pack 2 or higher)

Browsers Supported:

  • Internet Explorer 6.0 with Service Pack 1 or higher (Sun JVM versions 1.5.0_12 to 1.5.0_99 and 1.6.0_03 or higher; IBM JVM version 1.4.2 or 1.5.0);
  • Internet Explorer 7.0 (Sun JVM versions 1.5.0_12 to 1.5.0_99 and 1.6.0_03 or higher; IBM JVM version 1.4.2 or 1.5.0); and
  • Internet Explorer 8.0 (in Compatibility View only), (Sun JVM versions 1.5.0_12 to 1.5.0_99 and 1.6.0_03 or higher; IBM JVM 1.4.2 or 1.5.0); and
  • Firefox 3.0.11 or higher, (Sun JVM 1.6.0_13 or higher).

Windows Vista

Browsers Supported:

  • Internet Explorer 7.0 (Sun JVM version 1.6.0_03 or higher); and
  • Internet Explorer 8.0 (in Compatibility View only), (Sun JVM version 1.6.0_03 or higher); and
  • Firefox 3.0.11 or higher, (Sun JVM 1.6.0_13 or higher).

On Macintosh Operating Systems:

Mac OS X version 10.4

Browsers Supported:

  • Safari 2.0.4 (Apple JVM versions 1.4.2_07 to 1.4.2_16 and 1.5.0_05 or higher), web kit build 419.3 or higher; and
  • Safari 3.0.4 (Apple JVM versions 1.4.2_07 to 1.4.2_16 and 1.5.0_05 or higher), web kit build 523.12 or higher.

Mac OS X version 10.5

Browser Supported:

  • Safari 3.0.4 (Apple JVM versions 1.4.2_16 and 1.5.0_13 or higher), web kit build 523.10.3 or higher.

On Linux Operating Systems:

Red Hat Fedora Core 8 and Ubuntu 7.10

Browser Supported:

  • Firefox 3.0.11 or higher, (Sun JVM 1.6.0_13 or higher).

If you still encounter problems updating your system, contact the Government of Canada epass Client Service Centre (CSC):

National Capital Region
(Ottawa and surrounding area)
613-948-2929		 Canada and the United States
1-866-EPASS-GC
(1-866-372-7742)
Text Telephone (TTY/TDD)
1-866-330-1890		 Outside Canada and the United States
(we accept collect calls)
613-948-2888

Customer Service Representatives are available to assist you by phone, year round, Monday to Friday (except holidays) from 7 a.m. to 11 p.m., Eastern Time.


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Downloading browsers

If you don't have a browser that meets the security standard, you can either download a complete browser package or upgrade the one you have.

Note
The Canada Revenue Agency is not responsible for any difficulties or problems in downloading and installing software. Technical support is provided by the software suppliers.

Cookies

You should also check that your cookies are turned on in your browser settings. All browsers are configured a little differently, so you should check the Internet options of your browser for ways to enable the cookie function. One of the ways we ensure that you continue to be identified and that we send the correct information during your online session is by using cookies.

These services use persistent cookies. Client information, such as SIN, date of birth, the amount the CRA asks you from your tax return, postal code or the CRA security code, cannot be viewed within the cookie. This means that someone reviewing your cookies would not be able to log in to these services as though they were you. These persistent cookies will not store any identifying data. For more information, see epass Cookies.

Java Virtual Machine (JVM)

To help you use our services, epass Canada uses Java technology that is active only while you are online. This requires that a Java Virtual Machine (JVM) be installed and enabled for you to interact with our Web site. See About Java Virtual Machine (JVM) for more information.

Sun Java (Sun JVM), IBM JVM, or Apple JVM

epass Canada uses a signed applet from Entrust Limited. This applet has been designed to enhance security. Depending on your virtual machine (Sun JVM, IBM JVM, or Apple JVM), you may encounter a security message. If you do not accept the security message, you will not be able to register for an epass or use the CRA epass services.

Date Modified: 2010-02-15

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