Frequently asked questions

Here is a series of frequently asked questions (FAQs) that you may find helpful:

• FAQ - General includes information on what the service is about.
• FAQ - Registering for this service explains who can use the service and how to gain access.
• FAQ - Using the service explains how to use the service after you have registered.
• FAQ - Review and update explains the maintenance you can perform on your account.
• FAQ - Paper based authorization provides information on the completion and processing of Form T1013 Authorizing or Cancelling a Representative.
• FAQ- Security Covers topics such as cookies, browser security, security of your personal information and blocking access to the CRA epass services.
• FAQ - GroupID explains how to create and use the service as a group of individuals.