About multiple formats

The CRA provides its published products in multiple formats to allow persons with disabilities to access the information they need. We offer fully accessible forms, publications, and personalized correspondence on our website. We also offer the same products in audio, electronic text, Braille, and large print upon request.

Format types

Our products are available in the following formats:

  1. Digital Audio (MP3) - Content is copied onto a digital storage media (e.g. compact disk) and can be accessed through a system capable of reading MP3 audio files.
  2. Electronic Text - Content is copied onto a digital storage media (e.g. compact disk) to allow the user to access information through a computer connected to a screen reader.
  3. Braille - Content is printed on paper using raised dots.
  4. Large Print - Content is printed in large font size (18-point type).

How to Receive Multiple Formats

Forms and Publications

All forms and publications (e.g. T1 General form) on the Forms and publications section of our website are accessible and can be read by a screen reader.

To request forms and publications in digital audio, electronic text, Braille, or large print, please use the Multiple Formats order form.

If you require assistance ordering forms and publications in multiple formats, please call 1-800-959-8281.

Personalized Correspondence

Individuals

The CRA allows individuals to receive some of their correspondence (e.g. T1 Notice of assessment) online through My Account. This service is paperless, convenient, and secure. To register, go to My Account.

To request personalized correspondence in multiple formats, please call 1-800-959-8281.

Businesses

Business owners can also receive some of their correspondence (e.g. T2 notice of assessment) online through My Business Account. Your employee or your representative can also view your business correspondence on your behalf. To register, go to My Business Account.

To request personalized correspondence for your business in multiple formats, please call 1-800-959-8281.

The CRA is continually working to make our forms, publications, and personalized correspondence more accessible to better serve Canadians.

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