Appendix B

• Sources

Canada Revenue Agency, Service Standards at a Glance 2003-2007
www.cra.gc.ca/servicestandards

Canada Revenue Agency, Making a Difference for Canadians, 2007
www.cra.gc.ca/makingadifference

Canada Revenue Agency, Annual Report to Parliament, 2006-2007

Statistics Canada, Survey of Regulatory Compliance Costs, 2005

Canada Revenue Agency, Helping Small Businesses by Reducing the Compliance Burden, Interim Report on Action items, March 2007 www.cra-arc.gc.ca/E/pub/xi/07-105/07-105-e.html

Price Water House Coopers for The World Bank, Paying Taxes 2008: The Global Picture
www.doingbusiness.org/documents/Paying_Taxes_2008.pdf

Organisation for Economic Co-operation and Development: Forum on Tax Administration: Taxpayer Services Sub-Group, Programs to Reduce the Administrative Burden of Tax Regulations in Selected Countries, 2007 www.oecd.org/dataoecd/39/6/39947998.pdf

Canadian Federation of Independent Business, Rated “R” Prosperity Restricted by Red Tape, 2005 www.cfib.ca/research/reports/RatedR.pdf

Canadian Federation of Independent Business, Canada Revenue Agency Report Card - A Small Business Audit of the CRA, May 2008 www.cfib.ca/research/reports/rr3060.pdf

Canadian Federation of Independent Business, The Hidden Tax Burden, A business perspective on the cost of complying with Taxes, August 2008 www.cfib.ca/research/reports/rr3065.pdf

Canada Revenue Agency, Web Site Business User Survey, March 2007

Canada Revenue Agency, National Outreach Coordinating Committee Database, 2007-2008

• References

My Account: www.cra.gc.ca/myaccount

My Business Account: www.cra.gc.ca/mybusinessaccount

Canada Revenue Agency Annual Report to Parliament:
www.cra-arc.gc.ca/annualreport