CRA – Service Complaints: Overview

Welcome to the CRA – Service Complaints Web pages. The Canada Revenue Agency (CRA) has implemented a complaint resolution process to strengthen our ability to respond to service-related problems across the Agency. This agency-wide process provides individual and business taxpayers and benefit recipients with an additional level of review in their dealings with the CRA. The CRA – Service Complaints program also supports the service rights outlined in the Taxpayer Bill of Rights.

If you are not satisfied with the service that you have received, contact the CRA office you have been dealing with, to try to resolve it. 

If you are not satisfied with the solution you receive from our staff, you have the right to make a formal complaint about mistakes, undue delays, poor or misleading information, or staff behaviour through the CRA – Service Complaints program. The CRA will review your complaint, and will aim to resolve it in a fair and timely manner.

If you remain dissatisfied with the CRA – Service Complaints program's review of your complaint, you can ask the Taxpayers' Ombudsman to review it, who will provide a final impartial review.

These Web pages provide details about the CRA – Service Complaints program including access to information about the Taxpayer Bill of Rights and the Taxpayers' Ombudsman.

For more information:

• RC4420, Information on CRA – Service Complaints
• Form RC193, Service-Related Complaint
• Questions and answers
• Fact sheet