Frequently asked questions about direct deposit

You can get more information about direct deposit by going to Questions on direct deposit (Public Works and Government Services website). For direct deposit information specific to the Canada Revenue Agency, see the questions and answers below.

Signing up for direct deposit – individuals

How do you find your account information?

Your account information is on your personal cheques or online account. If you can't find the information, call or visit your financial institution.

How can you update your account information?

You can update your account information in the following ways:

Online

Mail

Telephone

1-800-959-8281

Note

Do not close your old account until the Canada Revenue Agency deposits a payment into your new account.

Can you use different account information for different payments?

Yes. The Canada Revenue Agency will continue to use all the account information that we have on file for you. Please log into My Account or call us at 1-800-959-8281 to tell us which account you want us to use for payments to which you may become entitled.

If you provided two accounts in the past, how does the Canada Revenue Agency decide which one to use?

Call us at 1-800-959-8281 to tell us which account you want us to use for payments you currently receive by cheque.

Receiving payments

You received a letter telling you that the transition to direct deposit will affect all your payments from the Canada Revenue Agency. Does that mean you are now registered to have all of your federal government payments deposited into your account?

No. Although federal government agencies and departments prefer to use direct deposit for payments to Canadians, the transition discussed in the letter applies only to payments you receive from the Canada Revenue Agency.

What if your payment isn't in your account on the expected date?

If you don't receive your payment when expected, call the Canada Revenue Agency at 1-800-959-8281.

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