Conclusion

The CRA plays an important role in contributing to the quality of life of Canadians. Through our administration of tax and benefit programs, we protect the revenue base and enable governments to provide the programs and services that improve Canadians' collective economic and social well-being.

Our approach to ensuring compliance recognizes that numerous factors influence taxpayer behaviour. As a result, our efforts to facilitate compliance build on areas where we believe we can have a positive impact. To help taxpayers meet their obligations, we focus on outreach and assistance, innovative and secure services, and simplifying the tax system. To deter non-compliance, we focus on conducting reviews and audits, communicating the results of previous enforcement actions, dispute resolution and administering taxpayer relief provisions. To enforce legislation, we focus our efforts on underground economic activity, aggressive tax planning, and prosecuting fraud.

As with tax administration, our approach to benefits administration is multifaceted. To help recipients receive their entitlements and encourage benefits take-up, we focus on providing effective and efficient information, tools, and services, and on issuing timely and accurate benefit payments. We also complement this work with our validation and controls program which ensures eligible recipients receive their correct amount.

We are proud of the work we do at the CRA on behalf of Canadians. Taxpayers trust us with their information, and our government clients trust that we will administer programs fairly and effectively on their behalf. One of our objectives in the coming years will be to build on this trust, as we solidify our position as a world leader in tax and benefits administration.