Message from the Minister

This government knows how hard Canadians work to make a living. Therefore, it was important to provide broad based tax relief to millions of individuals, businesses and families. As Minister of National Revenue, I am proud of the Canada Revenue Agency's (CRA) professional implementation of our government's tax measures which will help many Canadians where it matters most.

The CRA has also been commended for its participation in the government's initiative to reduce the administrative tax burden on businesses by 20%. Together we will build a more competitive national tax system by streamlining tax processes and regulations. In 2009, the CRA will begin collecting corporate taxes for the province of Ontario, which will reduce the administrative tax burden on approximately 40% of Canadian businesses, saving them over $100 million a year.

As a demonstration of the CRA's commitment to service and accountability, our government has introduced the Taxpayer's Bill of Rights, and installed a new Service Complaints resolution process. In fall 2007, the government will appoint Canada's first Taxpayer's Ombudsman to respond to service concerns.

On an annual basis the CRA administers billions of dollars in tax revenue, the single largest funding source for government programs and services. The CRA also distributes benefit and credit payments to millions of Canadians. Both functions require excellence in service to Canadians and are the key to maintaining the high levels of confidence in the government, its programs and services, as well as compliance with Canada's tax laws.

The trust that individuals and businesses have placed in the CRA is a testament to the professionalism and dedication of our employees. Canadians have confidence in the CRA as a fair and accountable administrator. I can assure you that the CRA will continue to monitor and improve on service standards and together we can make a difference for Canadians.

The Honourable Gordon O'Connor, P.C., M.P.
Minister of National Revenue