Making a Difference for Canadians

The Making a Difference for Canadians provides a high-level strategic overview of how the CRA contributes to the quality of life of Canadians through the administration of taxes and benefits. This year's report focuses on the programs and services the CRA undertakes to facilitate voluntary compliance and address non-compliance.

The report for the current year is available in HTML format, or .pdf format, by selecting one of the links below:

• Making a Difference for Canadians
• Making a Difference for Canadians (PDF - 0.94 Mb)