Mission, vision, promise, and values

CRA Mission - What we do

To administer tax, benefits, and related programs, and to ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians.

CRA vision - Our future

The CRA is the model for trusted tax and benefit administration, providing unparalleled service and value to its clients, and offering its employees outstanding career opportunities.

CRA promise - Our commitment

Contributing to the well-being of Canadians and the efficiency of government by delivering world-class tax and benefit administration that is responsive, effective, and trusted.

CRA values - Our guiding principles

  • Integrity is the foundation of our administration. It means treating people fairly and applying the law fairly.
  • Professionalism is the key to success in achieving our mission. It means being committed to the highest standards of achievement.
  • Respect is the basis for our dealings with employees, colleagues, and clients. It means being sensitive and responsive to the rights of individuals.
  • Co-operation is the foundation for meeting the challenges of the future. It means building partnerships and working together toward common goals.
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