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Canada Revenue Agency Snapshot 2006-2007

Who we are

Our Mission

To administer tax, benefits and related programs and to ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians.

Our Promise

To contribute to the well-being of Canadians and the efficiency of government by delivering world-class tax and benefit administration that is responsive, effective, and trusted.

What we do

Tax Administration - Revenues

In 2006-2007 the Canada Revenue Agency:

Collected total revenues of $346 billion, up 5.6% from 2005-2006
Administered total net revenues of $275 billion, up 6.6% from 2005-2006, broken down as follows:

Canada Revenue Agency - Serving Canadians

The Canada Revenue Agency administered personal income tax programs for all provinces and territories (except for Quebec), and corporate income tax programs for all provinces and territories (except for Ontario, Alberta, and Quebec).

Tax Administration - Activities

The majority of Canadians voluntarily comply with the tax laws. The Canada Revenue Agency undertakes a number of activities to ensure that all individuals and businesses meet their tax obligations.


Fast Facts from the Past Fiscal Year	2006-2007	Variation from prev. fiscal year
Cash recovered through collections activities	$9.7 billion	+1.8%
Data matching and processing reviews, additional taxes assessed	$591 million	-0.9%
Dollar value of identified non-compliance:
International and Large Businesses^{Footnote *}	$4.9 billion	N/A^{Footnote *}
Small and Medium sized Businesses	$2.5 billion	+52.4%
Non-filers and Non-registrants	$2.4 billion	-2.0%
GST/HST and employer compliance	$2.4 billion	+2.5%
Other audits - Special Enforcement Programs, etc^{Footnote *}	$556 million	N/A^{Footnote *}
Appeals disputes received	69,813	+5.5%
Taxpayer Relief Provisions approved in whole or in part	39,131	+9.2%
Voluntary disclosures processed	8,244	+12.7%
Voluntary disclosures - related assessments	$527 million	+59.2%
Employer accounts	1,516,976	+3.1%
Source deductions collected	$192.1 billion	+5.1%
Registered charities	82,423	-0.2%
Registered plans	30,618	+3.5%

Footnote * The reporting of the International Tax Program was moved from ‘Other Audits’ to ‘International and Large Businesses’ in 2006-2007.

Benefit and Credit Payments

In 2006-2007, the Canada Revenue Agency administered:

Almost $170 million in one-time payments (benefits and credits on behalf of the provinces and territories) to more than 1.6 million Canadians.
Almost 86 million ongoing payments (benefits and credits on behalf of federal, provincial, and territorial governments, excluding Quebec) totalling over $15 billion, broken down as follows:

Our Commitment to Service

Service standards represent our public commitment to the level of service that taxpayers and benefit recipients can reasonably expect to encounter.


Results against Select Service Standards	Target	2006-2007
Client Assistance
General telephone enquiries - respond to calls in queue within two minutes	80%	82%
Business telephone enquiries - respond to calls in queue within two minutes	80%	81%
Problem Resolution Program - acknowledged within two working days	100%	97%
Charities - respond to telephone enquiries in queue within 60 seconds	85%	89%
Assessment of Returns and Payment Processing
Processing paper filed T1 individual income tax returns within 4-6 weeks	4 weeks	3.9 weeks
Processing T2 corporation income tax returns within 50 days	75%	90%
Processing electronically filed T1 individual income tax returns (EFILE, NETFILE, TELEFILE) within 2 weeks	2 weeks	1.6 weeks
Processing GST/HST returns within 21 days	95%	98%
Filing and Remittance Compliance
Processing taxpayer relief requests related to accounts receivable and trust accounts programs within 4-6 weeks	90%	90%
Appeals
30-day first contact letter for objections, disputes, and appeals	85%	89%
Benefit Programs
Account maintenance - responding to written enquiries by the end of the second month after the month in which the application is received	98%	98%
Processing Canada Child Tax Benefit applications by the end of the second month after the month in which the enquiry is received	98%	99%

For results against all of the Canada Revenue Agency’s 41 service standards, please see the 2006-2007 Canada Revenue Agency Annual Report to Parliament, available on our website.

The Canada Revenue Agency has created a Taxpayer Bill of Rights which articulates 15 rights as well as 5 commitments for small business. More information is available at www.cra.gc.ca/rights.

Our Interactions with the Public

The Canada Revenue Agency has contact with more Canadians than any other government organization. Providing Canadians with the information they need is key to promoting compliance.


Volume of Interactions	2006-2007	Variation from prev. fiscal year
Public enquiries handled (phone calls, counter service, mail-in)	23 million	-7.6%
Canada Revenue Agency website visits	36 million	+21.4%
Canada Revenue Agency website - forms and publications downloaded	61 million	+22.1%

During 2006-2007, the Canada Revenue Agency continued to make more of its services available electronically through:

My Account, where the number of registrants totalled 1,170,993, an 80.1% increase from the previous fiscal year; and
My Business Account, a new service introduced to give business owners a secure and convenient way to access their information. By the end of the fiscal year, more than 7,000 businesses were registered.

How you can contact us

Tax Information Phone Service (T.I.P.S.)

This automated phone service provides information to individuals and businesses

1-800-267-6999

www.cra.gc.ca/eservices/tips

TTY (Teletypewriter)

For those with hearing or speech impairments who have enquiries

1-800-665-0354

Individual Income Tax Enquiries

1-800-959-8281

www.cra.gc.ca/myaccount

Businesses and Self-Employed Individuals

1-800-959-5525

www.cra.gc.ca/mybusinessaccount

For more information about the Canada Revenue Agency’s results during 2006-2007, please see the 2006-2007 Canada Revenue Agency Annual Report to Parliament, or e-mail us at: annual.report@cra-arc.gc.ca.

Canada Revenue Agency - Serving Canadians

As of April 1, 2007, the CRA serves 129 clients. These include provincial, territorial, and First Nations governments, as well as federal departments and agencies, and Crown corporations.

The CRA delivers 64 programs and 144 tax credits on behalf of provincial and territorial clients, and has a total workforce of approximately 44,000 people.