Small and medium businesses: the Canada Revenue Agency is committed to Serving You Better

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The Serving You Better consultations between small and medium businesses, accountants, and Canada Revenue Agency (CRA) senior officials are now closed.

The CRA received over 1,000 comments and suggestions during the consultations.

The CRA will publish a report in 2017 based on the comments and suggestions.

On October 3, 2016, the Minister of National Revenue, Diane Lebouthillier,  kicked off the Serving You Better consultations to help the CRA better understand the needs of Canadian small and medium businesses.

Between October 3 and December 14, 2016, the CRA heard from small and medium businesses at sessions hosted by local chambers of commerce in Whitehorse, Richmond, Yellowknife, Edmonton, Regina, Mississauga, Gatineau, Iqaluit, Moncton, Dartmouth, Charlottetown, and St. John's.

The CRA also heard from accountants in sessions hosted by Chartered Professional Accountants of Canada and their members in Vancouver, Yellowknife, Edmonton, Winnipeg, Toronto, Québec, Ottawa, Iqaluit, and Halifax.

Participants who could not attend in person or who wanted to give feedback at their own pace were able to provide their comments online up to December 31, 2016.

Serving You Better is a key part of the CRA's commitment to delivering first-class federal government services to small and medium businesses. Through the Serving You Better consultations, CRA received over 1,000 comments and suggestions from small and medium businesses and accountants. When small and medium businesses give their feedback to the CRA, they are helping us create programs and services that are fairer, more helpful, and easier to use.

The CRA thanks the Canadian Chamber of Commerce and Chartered Professional Accountants of Canada for hosting the in-person sessions. The CRA also thanks all participants who took the time to give their comments, either online or in person.

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