Canada Revenue Agency
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Sustainable Development Strategies
At the Canada Revenue Agency (CRA), sustainable development (SD) is part of the way we do business. Between 1997 and 2010, we prepared and implemented four SD strategies that focused on reducing the impact of our operations on the natural environment. During that period, we also established a solid corporate SD Program based on best practice and lessons learned.
The CRA's fifth strategy, RC4087, Sustainable Development Strategy 2011-2014, April 1, 2011 - March 31, 2014, approaches SD in a way that integrates economic, environmental and social considerations into our operations, policies, programs, and service delivery.
Through the Sustainable Development Strategy 2011-2014, we are focusing our resources to pursue the following three goals:
Goal 1: Minimize the impact of our operations on the natural environment (land, air, water)
The purpose of Goal 1 is to help the CRA continue to reduce the effects of its operations on the natural environment. Meeting the targets of this goal will ensure that our organization supports the Federal Sustainable Development Strategy targets and continues with its greening initiatives.
Goal 2: Deliver sustainable services and programs to Canadians
The targets and activities of Goal 2 focus on CRA core programs and services to taxpayers and clients. The CRA will provide taxpayers and clients with enhanced electronic options, and integrate SD considerations in client and stakeholder communications. Furthermore, we will assess and communicate the environmental and socio-economic contributions of CRA services, which will enhance our reputation as a responsible organization.
Goal 3: Improve business sustainability
The targets and activities of Goal 3 focus on enhancing the internal support functions that enable the CRA to efficiently and effectively administer tax and benefits services, such as human resources, information technology, and our governance framework. We will lever SD messages to promote the CRA as a good place to work, support the management of our IT systems and capacity by including SD considerations into IT decisions and learning, and integrate SD into key corporate templates.
