Canada Revenue Agency
www.cra.gc.ca
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Past Performance and Related Information 2003-2008
Table of Contents
- Foreword
- Taxpayer and Business Assistance
- Problem Resolution Program
- General enquiries – Telephone service level
- Business enquiries – Telephone service level
- Charities – Response to telephone enquiries
- Advance income tax rulings to taxpayers
- Technical interpretations to taxpayers
- GST/HST rulings and interpretations – Written enquiries
- Applications to register pension plans
- Retirement savings plans (applications to register, amend, or terminate)
- Retirement income funds (applications to register, amend, or terminate)
- Education savings plans (applications to register, amend, or terminate)
- Deferred income plans – Response to written enquiries
- Deferred profit sharing plans – Registration, amendments and terminations
- Assessment of Returns and Payment Processing
- Processing visitor GST/HST rebate applications
- Responding to taxpayer-requested adjustments (T1)
- Responding to taxpayer–requested adjustments (T1) received via the Internet
- Providing Statements of Interim Payments (SIP) to corporations and other levies clients on a monthly basis
- Processing T1 individual income tax returns (paper)
- Processing T1 individual income tax returns (EFILE, TELEFILE, NETFILE)
- Processing T3 trust returns
- Processing excise tax, excise duty and air travellers security charge returns
- Processing GST/HST returns
- Processing T2 corporation income tax returns
- Accounts Receivable and Returns Compliance
- Benefit Programs
- Canada Child Tax Benefit enquiries – Telephone service level
- Processing benefit applications and marital status change forms – Timeliness
- Processing benefit applications and marital status change forms – Accuracy
- Responding to benefit and credit enquiries – Timeliness
- Responding to benefit and credit enquiries – Accuracy
- Validation and control – Results of review
- Processing a request to authorize or cancel a representative – Peak
- Processing a request to authorize or cancel a representative – Non-peak
- Print Version
