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Past Performance and Related Information 2003-2008
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Table of Contents
Foreword
Taxpayer and Business Assistance
Problem Resolution Program
General enquiries – Telephone service level
Business enquiries – Telephone service level
Charities – Response to telephone enquiries
Advance income tax rulings to taxpayers
Technical interpretations to taxpayers
GST/HST rulings and interpretations – Written enquiries
Applications to register pension plans
Retirement savings plans (applications to register, amend, or terminate)
Retirement income funds (applications to register, amend, or terminate)
Education savings plans (applications to register, amend, or terminate)
Deferred income plans – Response to written enquiries
Deferred profit sharing plans – Registration, amendments and terminations
Assessment of Returns and Payment Processing
Processing visitor GST/HST rebate applications
Responding to taxpayer-requested adjustments (T1)
Responding to taxpayer–requested adjustments (T1) received via the Internet
Providing Statements of Interim Payments (SIP) to corporations and other levies clients on a monthly basis
Processing T1 individual income tax returns (paper)
Processing T1 individual income tax returns (EFILE, TELEFILE, NETFILE)
Processing T3 trust returns
Processing excise tax, excise duty and air travellers security charge returns
Processing GST/HST returns
Processing T2 corporation income tax returns
Accounts Receivable and Returns Compliance
Processing fairness requests related to accounts receivable and trust accounts programs
Benefit Programs
Canada Child Tax Benefit enquiries – Telephone service level
Processing benefit applications and marital status change forms – Timeliness
Processing benefit applications and marital status change forms – Accuracy
Responding to benefit and credit enquiries – Timeliness
Responding to benefit and credit enquiries – Accuracy
Validation and control – Results of review
Processing a request to authorize or cancel a representative – Peak
Processing a request to authorize or cancel a representative – Non-peak
Print Version
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