Tax Information Phone Service (TIPS)

You can get personal and general tax information from the automated Tax Information Phone Service (TIPS). The number to call is 1-800-267-6999.

TIPS offers several different services, depending on the time of year:

  • Telerefund lets you know if your income and benefits return has been processed and when you can expect your refund. This service is available all year.

  • The GST/HST credit service tells you if you're eligible for the GST/HST credit and the date you can expect to receive it. This service is available from three weeks before through two and one-half weeks after each GST/HST credit payment is issued. Payments are issued quarterly on about the 5th day of January, April, July, and October.
  • The Canada child tax benefit (CCTB) and the universal child care benefit (UCCB)

    By selecting this menu option, you can access the following two services:

    1. The CCTB service will tell you if you're eligible for the CCTB and the date you can expect to receive your payment. This service is available from one week before through one week after each CCTB payment is issued. CCTB payments are issued on about the 20th of each month.

    2. The UCCB service will tell you if you're eligible for the UCCB and the date you can expect to receive your payment. This service is available from one week before through two weeks after each UCCB payment is issued. UCCB payments are issued on about the 20th of each month.

  • The registered retirement savings plan (RRSP) deduction limit, general information, bulletin board messages, and remittance vouchers and print request services

    By selecting this menu option, you can access the following four services:

    1. The RRSP deduction limit service lets you know the amount of RRSP contributions you can deduct on your current-year return and, if it applies, any unused contributions available for you to claim. This service is available from mid-September through the end of April.

    2. The Info-Tax service gives information on a number of tax topics to help you file your current-year return. It is available 24 hours a day, 7 days a week, from mid-January to the end of December. See the table below for the list of message numbers and topics.

    3. The bulletin board contains recent tax and benefit information that may interest you. It's available 24 hours a day, 7 days a week, all year.

    4. The remittance vouchers and income and deductions printout service allows you to request a personalized remittance voucher for the current year, a prior year or a future year. Furthermore, this service allows you to request an income and deductions printout for the 2015, 2014, and 2013 tax years. This service is available 24 hours a day, 7 days a week, all year.

  • The business information service gives information to help individuals who operate a business or are thinking of starting a business. It's available 24 hours a day, 7 days a week, all year.
  • The tax-free savings account (TFSA) – General information and individual contribution limit services
  • By selecting this menu option, you can access the following two services:

    1. The individual tax free savings account service lets you know the amount of unused TFSA contributions as of January 1st of the current year. This service is available 24 hours a day, 7 days a week from mid-February to the end of December.
    2. The general information service gives you information on a number of topics concerning the TFSA. It is available 24 hours a day, 7 days a week.

If you choose the Telerefund, GST/HST credit, CCTB, UCCB, RRSP deduction limit, or TFSA services, be ready to give:

  • your social insurance number;
  • your month and year of birth; and
  • the total income you entered on line 150 of your return.
    If you call before May 1, 2016, you will have to provide the total income amount you entered on line 150 of your 2014 return. If you call on or after May 1, 2016, you will have to provide the amount from your 2015 return.

If you choose the income and deductions printout service, be ready to give:

  • your social insurance number;
  • your day, month, and year of birth; and
  • the total income you entered on line 150 of your 2015 or 2014 tax return, depending on the last one you filed.

If you choose the remittance voucher service, be ready to give:

  • your social insurance number; and
  • your day, month, and year of birth.

In addition, if you choose the income and deductions printout or the remittance voucher services and your identification has been validated, you will be asked to confirm the postal code we currently have on file.

Info-Tax message numbers and topics

Info-Tax message numbers

Topics

Info-Tax message numbers

Topics

104

Other employment income

349

Donations and gifts

117

Universal child care benefit (UCCB)

363

Canada employment amount

121

Interest and other investment income

364

Public transit amount

126

Rental income

365

Children's fitness amount

127

Taxable capital gains

367

Amount for children who are under 18 year of age at the end of the year

128

Support payments received

400

GST/HST credit

130

Other income

423

Family Tax Cut

147

Non-taxable income

500

Canada child tax benefit (CCTB), universal child care benefit (UCCB)

208

RRSP deduction

601

EFILE and NETFILE

214

Child care expenses

602

Filing or making changes to a previous year's return

215

Disability supports deduction

603

Your appeal rights

219

Moving expenses

604

Voluntary disclosures

220

Support payments made

605

Authorizing representatives

221

Carrying charges and interest expenses

606

Refunds

229

Other employment expenses

607

Working income tax benefit

232

Other deductions

609

Exchange rates

254

Capital gains deduction

610

Do you have to file a return?

255

Northern residents deductions

611

Missing information

301

Age amount

612

Tax free savings account (TFSA)

303

Spouse or common-law partner amount

630

Enhanced income tax services

305

Amount for an eligible dependant

631

Services for persons with disabilities

306

Amounts for infirm dependants age 18 or older

632

Community Volunteer Income Tax Program (CVITP)

314

Pension income amount

655

Home Buyers' Plan

315

Caregiver amount

702

Instalment information

316

Disability amount (for self)

703

Payment arrangements

319

Interest paid on your student loans

710

Refund, interest, and penalties

323

Tuition, education, and textbook amounts

882

Direct deposit

324

Tuition, education, and textbook amounts transferred from a child

883

Service complaints

326

Amounts transferred from your spouse or common-law partner

899

Info-Tax survey

330

Medical expenses for self, spouse or common-law partner, and your dependent children who are under 18 year of age at the end of the year

999

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