Tax Information Phone Service (TIPS)

You can get personal and general tax information from our automated Tax Information Phone Service (TIPS). The number to call is 1-800-267-6999.

When you call TIPS, you have several different services to choose from, depending on the time of year:

  1. Telerefund lets you know if your income and benefits return has been processed and when you can expect your refund. This service is available all year.

  2. The GST/HST credit service tells you if you're eligible for the goods and services tax/harmonized sales tax (GST/HST) credit and the date you can expect to receive your payment. This service is available from three weeks before through two and one-half weeks after each GST/HST credit payment is issued. Payments are issued quarterly on about the 5th day of January, April, July, and October.

  3. Canada Child Tax Benefit (CCTB) and Universal Child Care Benefit (UCCB)

    By selecting this menu option, you can access the following two services:

    1. The Canada Child Tax Benefit (CCTB) service will tell you if you're eligible for the CCTB and the date you can expect to receive your payment. This service is available from one week before through one week after each CCTB payment is issued. CCTB payments are issued on about the 20th of each month.

    2. The Universal Child Care Benefit (UCCB) service will tell you if you're eligible for the UCCB and the date you can expect to receive your payment. This service is available from one week before through two weeks after each UCCB payment is issued. UCCB payments are issued on about the 20th of each month.

  4. RRSP (registered retirement savings plan) deduction limit, General Information, Bulletin Board messages and Remittance Vouchers and Print request service

    By selecting this menu option, you can access the following four services:

    1. The RRSP deduction limit service lets you know the amount of RRSP contributions you can deduct on your current-year return and, if it applies, any unused contributions available for you to claim. This service is available from mid-September through the end of April.

    2. Info-Tax gives information on a number of tax topics to help you file your current-year return. It's available 24 hours a day, 7 days a week, from mid-January to the end of December. See the table below for the list of message numbers and topics.

    3. Bulletin Board contains recent tax and benefit information that may interest you. It's available 24 hours a day, 7 days a week, all year.

    4. Remittance vouchers and print request service allows you to request a personalized remittance voucher for the current year, for a prior year and/or a future year. Furthermore, this service allows you to request an Income and Deduction printout for the 2013, 2012 and 2011 tax year. This service is available 24 hours a day, 7 days a week, all year.

  5. The Business Information service gives information to help individuals who operate a business or are thinking of starting a business. It's available 24 hours a day, 7 days a week, all year.

  6. TFSA (Tax Free Savings Account) - General Information and Individual contribution limit

    By selecting this menu option, you can access the following two services:

    1. The General Information service gives you information on a number of topics concerning the Tax Free Savings Account,  It’s available 24 hours a day, 7 days a week.

    2. The Individual Tax Free Savings Account service lets you know the amount of unused TFSA contributions as of January 1st of the current year.  This service is available 24 hours a day, 7 days a week from mid-February to the end of December.

If you choose the Telerefund, GST/HST credit, Canada Child Tax Benefit, Universal Child Care Benefit, RRSP deduction limit, or TFSA service, be ready to give:

  • your social insurance number;
  • your month and year of birth; and
  • the total income you entered on line 150 of your return.

If you choose the Remittance vouchers and print request service, be ready to give:

  • your social insurance number;
  • your day, month and year of birth; and
  • the total income you entered on line 150 of your return.

In addition, if you choose the Remittance vouchers and print request service and your identification has been validated, you will be asked to confirm the postal code we currently have on file.

If you call before May 1, 2014, you will need the total income amount you entered on line 150 of your 2012 return. If you call on or after May 1, 2014, you will need the total income amount you entered on line 150 of your 2013 return.

Info-Tax message numbers Topics Info-Tax message numbers Topics
104 Other employment income 330 Medical expenses for self, spouse or common-law partner, and your dependent children born in 1996 or later
117 Universal Child Care Benefit (UCCB) 349 Donations and gifts
121 Interest and other investment income 363 Canada employment amount
126 Rental income 364 Public transit amount
127 Taxable capital gains 365 Children's fitness amount
128 Support payments received 367 Amount for children born in 1996 or later
130 Other income 400 GST/HST credit
147 Non-taxable income 500 Canada Child Tax Benefit (CCTB), Universal Child Care Benefit (UCCB)
208 RRSP deduction 601 EFILE and NETFILE
214 Child care expenses 602 Filing or making changes to a previous year's return
215 Disability supports deduction 603 Your appeal rights
219 Moving expenses 604 Voluntary disclosures
220 Support payments made 605 Authorizing representatives
221 Carrying charges and interest expenses 606 Refunds
229 Other employment expenses 607 Working income tax benefit
232 Other deductions 609 Exchange rates
254 Capital gains deduction 610 Do you have to file a return?
255 Northern residents deductions 611 Missing information
301 Age amount 612 Tax Free Savings Account
303 Spouse or common-law partner amount 630 Enhanced income tax services
305 Amount for an eligible dependant 631 Services for persons with disabilities
306 Amounts for infirm dependants age 18 or older 632 Community Volunteer Income Tax Program
314 Pension income amount 655 Home Buyers' Plan
315 Caregiver amount 702 Instalment information
316 Disability amount (for self) 703 Payment arrangements
319 Interest paid on your student loans 710 Refund, interest, and penalties
323 Tuition, education, and textbook amounts 882 Direct deposit
324 Tuition, education, and textbook amounts transferred from a child 883 Service complaints
326 Amounts transferred from your spouse or common-law partner 899 Info-Tax survey
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