Tips on using Non-Resident TeleReply

Before you call

General information

• Complete your Non-Resident Tax Information Request or your remittance voucher before calling and have this information with you when you call.
• For best results, and to ensure your privacy, do not use a cordless or cellular telephone. Also, Non-Resident TeleReply does not work with rotary phones.
• During the same phone call, you can update your nil remittance information for more than one non-resident account.

The service is available from 6:00 a.m. to 9:00 p.m. Eastern Time.

Using Non-Resident TeleReply

• When the system asks you for your non-resident account number, do not enter the letters "NR". The system will prompt you to input the last letter of your account number followed by the remaining 6 numbers of your account.
• Your remitting period is the period in which you made non-resident withholding tax deductions from the gross income paid to the non-resident. We will not ask you to enter your remittance due date.
• Press the " * " (star button) to repeat any message.
• Whenever you enter a date, enter 4 digits for the year, 2 digits for the month and 2 digits for the day (where applicable).
• If you hang up before receiving your confirmation number, your information will not be processed.
• If at any time during the call we tell you that you cannot use the service, you will have to mail in your completed Non-Resident Tax Information Request or remittance voucher to the International Tax Services Office.

After you call

• Keep your paper voucher along with any related documents and confirmation number for your records.
• You have to enter all your information every time you call.