How to start direct deposit or change your information

You can have the following amounts deposited directly into your account at a financial institution in Canada:

• your income tax refund, goods and services tax/harmonised sales tax (GST/HST) credit including certain related provincial payments, Working Income Tax Benefit (WITB) advance payments, and any other deemed overpayment of tax to which you are entitled or to which you may become entitled ,
• your Canada Child Tax Benefit (CCTB) payments including certain related provincial or territorial payments, and
• your Universal Child Care Benefit (UCCB) payments.

Your direct deposit request will stay in effect until you change the information or cancel the service.

Here is how to start direct deposit or change the information you already gave us:

By Internet

You can view, start, change or stop your direct deposit information by using
My Account service on our Web site.

By mail

With your income tax and benefit return: To start direct deposit or to change account information you already gave us, complete the "Direct deposit - Start or change" section of your return. If you want your CCTB payments deposited in the same account, simply check box 463. If you want your UCCB payments deposited in the same account, simply check box 491. If you want them to be deposited in a different account, complete and attach a Form T1-DD(1), Direct Deposit Request - Individuals, (see below for how to get that form) to your return.

At any other time: If you would like to start direct deposit, or to change account information you already gave us, complete a Form T1-DD(1), Direct Deposit Request - Individuals, and mail it to the same tax centre where you sent your income tax and benefit return.

In person

You can drop off your completed Form T1-DD(1) directly at a tax office.

By phone

You can call 1-800-959-8281 if you need help to complete the direct deposit information, or to cancel the direct deposit service.

Note
To help prevent fraud, we do not accept changes to your banking information over the telephone. The only changes we can make are to cancel the direct deposit for any of your payments, or to arrange for additional payments to be deposited into an existing direct deposit account.

How you can get a Form T1-DD(1)

By internet: You can download and print Form T1-DD(1) from our Web site. You can also use our online order form to have a printed copy of a T1-DD(1) form, and other forms and publications, mailed to you.

By phone: You can have a printed copy of a T1-DD(1) form, and other forms and publications, mailed to you by calling 1-800-959-2221.

In person: You can get forms or publication at any tax office.

If you move, let us know your new address as soon as possible. If you use direct deposit, you also have to advise us if you change your account at your financial institution.

If you are changing the account into which we deposit a payment, do not close the old account before we deposit the payment into the new one. If your financial institution advises us that you have a new account, we may deposit your payment into the new account. If, for any reason, we cannot deposit a payment into your account, we will mail a cheque to you at the address we have on file.