Services for persons with disabilities

Community Volunteer Income Tax Program

If you need help to complete your tax return, your income is low, and your tax situation is simple, our volunteers are specially trained to help you. For more information about this free program, or if you want to become a volunteer, see Community Volunteer Income Tax Program (CVITP), or call us at 1-800-959-8281.

Help for persons who have a hearing or speech impairment

Do you use a teletypewriter (TTY) operator-assisted relay service? - If you have a hearing or speech impairment, you can use an operator-assisted relay service to contact us through the regular enquiry lines.

If you use a TTY, an agent at our bilingual enquiry service (1-800-665-0354) can help you. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. From February 22 to April 30, these hours are extended to 9:00 p.m. weekdays, and from 9:00 a.m. to 5:00 p.m. on Saturdays (except Easter weekend).

We need your written permission to discuss your information with the TTY relay operator when you contact us through our regular telephone enquiry lines.

We need a letter from you containing the following information:

• your name, address, and social insurance number;
• the name of the telephone company that you are authorizing to discuss your information during TTY relay calls; and
• your signature and the date you signed the letter.

Send the letter to the appropriate tax centre and we will keep it on file until you ask us to change it.

Would you like to use a sign language interpreter? - If you give us 48 hours notice, we can arrange to have a sign language interpreter available at an interview or meeting.

Help for persons who have a vision impairment

If you have a vision impairment, we offer publications, forms, and personal information documents, such as notices of assessment and letters from us, in multiple formats.

The multiple formats available are braille, large print, etext (CD or diskette), or MP3. Publications are available all year, but to receive your publications in the format you want in time for the tax-filing period, we need your request as soon as possible.

Also, if you have difficulty completing a regular print tax return, you can file your tax return in braille, large print, or on CD or diskette. To get your publications in the format you want, see About multiple formats or call 1-800-959-2221.

In-person appointments

If we cannot resolve your enquiry by telephone, you can arrange to meet with an agent at a tax services office by calling 1-800-959-8281 or if you are using a TTY, 1-800-665-0354. Our premises include ramps and other aids to make entry easier and to prevent undue physical demands.

TELEFILE

If you want to use the TELEFILE service, but are unable to use a touch-tone telephone pad because of an impairment, please call 1-800-714-7257 for assistance.

Forms and publications

• Guide RC4064, Medical and Disability-Related Information