Responding to us

If your tax return has been selected for review by one of our programs, we will first try to verify your claim based on the information we have on file. If more information is needed, a representative from one of our tax centres will contact you or your authorized representative by telephone or in writing.

When responding to our request for more information, be sure to:

• send your reply and all requested documents to the address in the letter within the time frame indicated;
  
  
• provide all receipts and/or other documents requested;
  
  Note
  If any of the receipts or documents needed to support your claim are not available, include a written explanation or call the number at the bottom of the letter explaining your situation.
  
  
• include the reference number found at the upper right corner of the letter.

Starting in 2013, if your return has been selected for review by our Processing Review (PR) program, you or your authorized representative may send scanned documents to us electronically using My Account or Represent a Client. See Submitting documents electronically for more information.

If you have any questions about the letter received, contact us at the number at the bottom of the letter.

Forms and publications

• General income tax and benefit package

Related topics

• Taxpayer Bill of Rights
• Complaints and disputes